POSITION TITLE: Assistant General Manager
DIVISION/DEPARTMENT: Administrative & General
REPORTS TO (TITLE): Regional Vice President of Operations
SUPERVISES: Guest Services, Front Office, Housekeeping, Food & Beverage Outlets, Casa Espana, Banquets
DATE (Revised): August 2, 2019
BASIC FUNCTION: The Assistant General Manager will supervise all Rooms, Food & Beverage Departments, and Casa Espana and ensure their standards of operation are maintained.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
Associate Degree with Bachelor Degree preferred.
Management experience working in a 4 Star 4 Diamond Full Service Hotel is preferred
Ability to cultivate and foster team work between hotel departments.
Ensure all services and products provided by the hotel maintain 4 Star, 4 Diamond standards.
Train, develop, and mentor management team members.
Facilitate team work between hotel departments to support service standards and quality of products.
Develop, implement and maintain operational policies.
Devise and implement programs to enhance the quality and service provided to guests.
Develop and implement annual budgets and 30-60-90 day forecasts for Rooms Departments and F&B Outlets
Review and maintain guest feedback venues i.e. Trip Advisor/Employee recognition
Maintain effective staffing and cost controls in all designated departments.
Coordinate departmental meetings to foster communication and resolution to operation obstacles and service issues.
Ensure management team members are conducting annual performance evaluations.
Ensure employee retention programs are managed by the department heads to reduce unwanted turnover.
Assist the Executive Chef with the creation of attractive and merchandising daily specials.
Assist the Executive Chef with the implementation of effective cost controls regarding food.
Ensure labor costs among all departments are justified according to operational needs.
Assist the management team members with establishing and achieving budgeted profit margins.
Conduct monthly one on one mentoring meetings to enhance the growth and development of management team members.
To serve as Manager On Duty when necessary.
Will perform additional duties as requested by the Vice President of Operations.
ENVIRONMENT: Office setting, with overhead lighting and comfortable ventilation. Public areas carpeted and non-carpeted, outside environment, exposure to outdoor weather. Hard kitchen floors with occasional slippery or greasy areas. Well lit, climate controlled kitchen area. Moderate to frequent exposure to loud noise levels. Some odors from food preparation and/or cleaning products.
Eldorado Hotel & Spa in Santa Fe is one of the premier Santa Fe hotels, where award-winning luxury and unexpected delights set the stage for an enchanting visit. Our grand hotel is conveniently located near the Historic Santa Fe Plaza, offering the perfect embodiment of the spirit of the city. We welcome guests to come experience our luxurious Santa Fe accommodations and amenities including on-site restaurant and bars, roof-top pool, more than 22,000 square feet of indoor and outdoor event space.
For 30 years Eldorado Hotel & Spa has provided exceptional Santa Fe lodging. Our AAA Four-Diamond-rated Santa Fe hotel in downtown Santa Fe offers spa services unparalleled to other luxury Santa Fe hotels. We are also a proud member of Preferred Hotels & Resorts, offering iPrefer consumer loyalty points at a global collection of independent hotels.
With more than 22,000 square feet of event space including outdoor space surrounded by views of downtown Santa Fe and the Sangre de Cristo Mountains, Eldorado Hotel & Spa offers a wide range of locations for social and business events. The hotel's professional events staff will help plan your event to perfection.
Santa Fe's most beautiful weddings happen at Eldorado Hotel & Spa. Couples have the opportunity to select their desired location from an array of stunning ballrooms, intimate spaces, a romantic patio, and an elegant non-denominational chapel--La Capilla de Oro! To make our brides' day even more special, we suggest a special day with spa treatments designed just for the bride at our hotel's Nidah Spa.