posted September 16, 2019The Westin Houston Downtown
RESPONSIBILITIES: Provide complimentary shuttle service upon request. Comprehend and abide by all traffic regulations while transporting customers. Maintain facility vehicles in working order. Check luggage in and out of luggage closet using proper procedures. Assist in answering telephones when needed. Assist guests with luggage by lifting luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts or other vehicles.
QUALIFICATIONS: Excellent guest service and problem solving skills essential. Consistently demonstrate a positive attitude during all interactions with the guest. Available to work a variety of day/night and weekend shifts. Valid Class C drivers license issued by the state along with ability to provide evidence of insurability. Must have good driving record.
EDUCATION and/or EXPERIENCE: High School Diploma or equivalent preferred along with a minimum of 6 months bell attendant or driver experience. Previous experience in a full service or luxury hotel with high attention to detail is preferred.
LANGUAGE SKILLS: Speak English fluently. (Spanish would be a plus)
MATHEMATICAL SKILLS: Use of basic math skills, variance, and percentages.
REASONING ABILITY: Interaction/Communication: Professionally deal with difficult situations/people, conflict resolution skills, dealing with varied individuals of different educational levels. Ability to adjust to a wide variety of needs and demands multiple priorities, constant change in priorities.
PHYSICAL DEMANDS: Light. Maximum lifting with frequent lift/carry up to 60 lbs. Good time-management skills are essential. This position is time-sensitive, and may be stressful at times. Must be able to stand for long periods of time.
WORK ENVIRONMENT: Must maintain a good working relationship with other departments, team members, clients and guests. Interface with public daily or provide support services to those who interface with the public daily. Exposure to temperatures of 65-80 degrees Fahrenheit and outside environment. Use of PC screens, copy machine toner and other office equipment. Adhere to safety requirements, standards and procedures as outline in Landry’s Hotel Division Associate Handbook.
formerly Inn at the Ballpark®, is conveniently located near many of Houston's attractions including George R. Brown Convention Center, Discovery Green (one of Houston's most visited parks), and for fans of the arts, The Hobby Center for the Performing Arts and the Houston Symphony. Treat yourself to a baseball game at Minute Maid Park, a concert at the Toyota Center, or a soccer match at the BBVA Compass Stadium - all located within blocks of our downtown Houston hotel.
Our goal is that you leave our Houston Downtown hotel feeling better than when you arrived - stay on top of work in the business center, power up at your pace in our Westin Workout Fitness Studio, or eat well in our award winning restaurant, Vic & Anthony's.
Enjoy traditional charm and inspiring views in any of our 200 guest rooms and suites, featuring 14' ceilings and ceiling fans. Work at the modern desk or relax on the leather furniture. Get a blissful night’s rest on your Westin Heavenly Bed®, and refresh with premium bath amenities.