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Banquet Manager

posted October 4, 2019

Hotel Retlaw
Fond du Lac, WI
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Originally opened in 1923 and re-imagined in 2019, Hotel Retlaw, the flagship property of Legendary Hotels, is a timeless classic, reborn and updated for today’s modern traveler. As the area’s newest and only luxury hotel, we are proud to be an anchor in the revitalized downtown Fond du Lac.
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About This Job

About Us 

Our historic hotel features 121 guestrooms and suites complimented by warm, gracious and personalized service. Every room at the Hotel Retlaw has its own special character and the combination of intimacy, exclusivity, personalized service, and attention to detail make for a truly unique luxury hotel experience. Our 150 ladies and gentlemen continue with Walter Schroeder’s vision and work tirelessly to provide an unparalleled experience.

What you will be doing

Position Summary

A Banquet Manager is responsible for managing all banquets and events in the hotel to deliver an excellent guest experience while enhancing sales and ensuring staffing levels meet demand.

Responsibilities

  • Manage and organize banquet employees to set up and service special events, weddings, banquets, group outings, and member events.
  • Ability to read and understand all Banquet Event Orders.
  • Achievement of budgeted food sales, beverage sales and labor costs.
  • Control of Banquet china, cutlery, glassware, linen and equipment.
  • Completion of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of service.
  • Supervise and coordinate daily operation of banquet set-ups and service.
  • Following of proper purchasing and requisitioning procedures.
  • Maintain records for inventory, labor cost, food cost etc.
  • Attendance and participation of weekly F&B meetings and Department Head meetings.
  • Supervision of weekly payroll input.
  • Provides function employee list and hours for gratuities distribution.
  • Maintains constant communication with guests to make sure expectations are met.
  • Responds appropriately to complaints to ensure guest satisfaction.
  • Consistent check of Banquet food and beverage quality, Banquet services and plate presentation.
  • Ensures all functions are set and staff is organized before required time on BEO.
  • Communicate on an on-going basis with the Food and Beverage Manager and Sales Manager to ensure all client needs and requirements will be met.
  • Work with the Chef to ensure all arrangements and details are dealt with.
  • Greet the customer upon arrival.
  • Provide quick service for last minute changes.
  • Check Food & Beverage or coffee break schedule if applicable.
  • Participation towards overall hotel maintenance and cleanliness.
  • Assist with set up and post function cleanup.
  • Hire and on board new hires. 

The ideal candidate for this position

  • Education High School Diploma is required
  • Experience two years in Banquets preferred

Benefits

  • Discounts at Espresso Cafe and Wine Bar, Jazzmine's Brasserie, and Quintessence Spa.
  • Hotel Room Discount for family and friends.
  • Employee Meals.
  • Health, Medical, Vision, and Life Insurance.
  • Flexible Scheduling.
  • Paid Time Off
  • Jury Duty Pay
  • Bereavement Pay
  • Meeting Pay

Hotel Retlaw is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

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About This Employer

Hotel Retlaw

1 North Main Street
Fond du Lac, WI 54935

(833) 473-8529

121 Room Hotel

www.thehotelretlaw.com

Our Hotel

Originally opened in 1923 and re-imagined in 2019, Hotel Retlaw, the flagship property of Legendary Hotels, is a timeless classic, reborn and updated for today’s modern traveler. As the area’s newest and only luxury hotel, we are proud to be an anchor in the revitalized downtown Fond du Lac.

Featuring 121 guest rooms and suites, we invite guests and patrons to enjoy a completely new hotel. Our hotel amenities allow guests to make the most of your time. From our farm-to-table Jazzmine’s Restaurant to our luxurious Quintessence Spa, and the Espresso Café & Wine Bar, we offer endless possibilities to enhance your stay.

We also offer the opportunity to be a part of the Hotel Retlaw family with our membership and loyalty programs. Sign up and receive exclusive access to the best of the Hotel Retlaw, including savings at our restaurants, monthly complimentary mixers and educational events.