Search 17,874 current hospitality jobs

Training & Development Manager

posted October 2, 2019

Hyatt Regency New Orleans
New Orleans, LA
Apply
36806 l

About This Job

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.


The Training Manager is a key player in the onboarding and training of all colleagues within the hotel, and is a partner between Human Resources and the hotel operation. This person conducts all training for new hires and managers as needed by the hotel, and oversees for the core responsibilities as follow:
  • Coordination and execution of internal training, including but not limited to Orientation, compliance, and soft skills training.
  • Oversight of the departmental trainer program, assistance developing training plans, selection of hotel department trainers, providing development training and tips to designated trainers through one on ones and monthly meetings, completing check in on trainers and new colleagues, and tracking new hire progress
  • Oversight of the onboarding process to include a 2-4 day hotel emersion teaching new hires about the property, our purpose and culture, service recovery and hospitality, and work etiquette
  • Conducting 45 day and continued check in conversations with colleague to assist in their growth and development.
  • Reviewing guest comments to identify areas of training opportunity
  • Completing department observations to ensure execution of standards.
  • Updating and maintain classroom materials
  • Additional projects related to the position and department.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.



Qualifications

  • Proven Human Resources/training and/or hotel management experience, both are preferred

  • 4 year college degree from an accredited university

  • Must possess excellent interpersonal, communications and presentation skills.

  • Energetic, passionate, self-motivated and a strong team player.

  • Strong organizational and administrative skills required.

  • Displays high initiative and requires minimal supervision and direction.

  • Up to date with training/hospitality trends and best practices

  • Guest oriented and service mind



Apply

About This Employer

Hyatt Regency New Orleans

601 Loyola Avenue
New Orleans, LA 70113

(504) 561-1234

1,193 Room Hotel

neworleans.hyatt.com

Follow us:

Experience the Crescent City like never before at the Hyatt Regency New Orleans. Our AAA Four Diamond property is the Big Easy's premier destination for meetings, conventions and leisure visitors alike.

The hotel features 1,193 strikingly sophiscated guestrooms - including four presidential suites and five residential-style meeting planner suites - along with  200,000 square feet of state-of-the-art event space, making it the largest hotel meeting and exhibition space in New Orleans.

Promising a new level of service and facilities, our hotel is a one-stop shop for guests and meeting planners alike. Enjoy award-winning cuisine at
Borgne, the latest restaurant by James Beard award  winning chef John Besh, 8 Block Kitchen & Bar, Vitascope Hall, Whole Hog Cafe and Pizza Consegna. You'll also love the convenience of Starbucks™ and Lagniappe Exchange, our 24 hour fresh market.

Take advantage of our prime downtown New Orleans location - adjacent to the Mercedes-Benz Superdome, New Orleans Arena, and Champions Square - and just blocks from the historic French Quarter New Orleans, Ernest N. Morial Convention Center and the Mississippi Riverfront. Sit back and relax while sightseeing on the  Loyola Avenue Streetcar Line which passes directly in front of the hotel, or take a walk to the numerous New Orleans fine art galleries in the nearby Art District.