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Night Auditor

posted September 6, 2019

Aloft Chicago Mag Mile
Chicago, IL
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737326 l

About This Job

Guest Service Agent / Night Auditor Description 

DEPARTMENT: Guest Services

REPORTS TO: Front Office Manager 


The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.


QUALIFICATION STANDARDS

Education & Experience:

  • At least 1 year of progressive experience in a hotel or a related field required.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must be able to work independently and with minimal supervision.
  • Knowledge of Accounting Principles.
  • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
  • Must be proficient in Windows operating systems, company approved spreadsheets and word processing.


Physical requirements:

  • Long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Mental requirements:

  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must be able to work in a self-managed environment.
  • Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must maintain composure and objectivity under pressure.

 

DUTIES & FUNCTIONS

Essential:

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Aloft Chicago Mag Mile standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Aloft Chicago Mag Mile standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Initiate and complete the End of Day process.
  • Run all reports as required for Food and Beverage audit.
  • Complete the Night Audit checklist for computer procedures daily.
  • Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.).
  • Maintain cashiering responsibilities as per Front Office procedures according to Aloft Chicago Mag Mile standards.
  • Maintain Front Office computer system operation according to Aloft Chicago Mag Mile standards.
  • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
  • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Follow safety and emergency procedures according to Aloft Chicago Mag Mile standards.
  • Maintain proper record keeping (i.e., log books, etc.) according to Aloft Chicago Mag Mile standards.
  • Be familiar with all Aloft Chicago Mag Mile policies and house rules.
  • Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
  • Maintain radio contact with other employees during entire shift.
  • Have a working knowledge of security procedures.
  • Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

Marginal:

  • Transfer the master or house accounts as necessary.
  • Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.’s.
  • Train any new Night Auditors as requested by management.
  • Run morning reports according to Aloft Chicago Mag Mile procedures.
  •  Deliver or assign delivery of Express Check-Out's.
  • Complete any reports as requested by management in a timely manner.
  • Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).
  • Attend meetings as required by management.
  • Perform any other duties as requested by the Guest Services Manager or any other member of management.
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About This Employer

Aloft Chicago Mag Mile

243 East Ontario
Chicago, IL 60611

(312) 429-6600

337 Room Hotel

www.marriott.com

Our Hotel

Aloft Mag Mile embodies artistic roots, built on the former site of Chicago’s Contemporary Museum of Art, to help travelers “color outside the lines” of other more traditional hotels. Aloft Mag Mile offers easy breezy access to the entire area but is light-years from tradition. Abuzz with the energy of discovery and interaction, this bold new lodging alternative is just steps from Chicago’s Navy Pier, the Revitalized Riverfront, and famous Magnificent Mile - the shopping, cultural, and professional hub of Chicago. Aloft Chicago Mag Mile is a vibrant new hotel that moves to the beat of its guests. Travelers can walk through Chicago’s architectural heritage, world-class shopping, spectacular nightlife and entertainment—all part of the Mag Mile experience.