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Front Office Executive

posted September 5, 2019

DoubleTree Suites by Hilton Hotel Bangalore
Bangalore, Karnataka, India
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660473 l

About This Job

Description

A Front Office Executive assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.



What will I be doing?

As Front Office Executive, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Assist the Front Office Manager with daily Front Office operations
  • Provide prompt service and actively seek opportunities to drive Guest satisfaction
  • Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
  • Manage, resolve or escalate any and all Guest complaints quickly
  • Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
  • Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
  • Attend all Front Office meetings
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  • Serve your role and Team in an environmentally-conscience manner

Requirements

What are we looking for?

Front Office Executive serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous customer service experience within the hotel/leisure/retail sector
  • Excellent interpersonal and communication skills
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • High level of IT proficiency


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!








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About This Employer

DoubleTree Suites by Hilton Hotel Bangalore

Iblur Gate, ORR-Sarjapur Road Jct
Bangalore, Karnataka 560102
India

+91-80-67656565

172 Room All Suite

doubletree3.hilton.com

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At A Glance

Conveniently located in the commercial business district of Outer Ring Road-Sarjapur Road, DoubleTree Suites by Hilton Bangalore is between 5 and 30 minutes’ drive from numerous IT/ITES Tech Parks, and offers comfortable 36-93 sq. m. purpose built studios and suites ideal for both transient business travelers and long stay guests.

Each spacious guestroom features a private balcony with a sit-out, multiple storage spaces and a well-equipped kitchenette to cook and dine in the privacy of your room. Enjoy access to temperature controlled swimming pool on the terrace with a panoramic view of the city below. Savour exotic Pan-Asian dishes at Asia Alive or unwind in an uber-cool lounge bar at Equinox.

Experience personalised services for your grocery purchases or in finding educational solutions for your children. The double gated entrance, special amenities for lady travelers, access to entertainment centers and other leisure hotspots in Bengaluru are designed to make your relocation to the city hassle free.

Explore the benefits of Hilton Honors that rewards you points on your stay as well as miles that you travel to reach us. Experience the DoubleTree by Hilton signature services such as the Signature Bedding, Requests upon Arrival™, Wake-Up DoubleTree Breakfast™, as well as fitness centre and bath amenities. Check in to the DoubleTree Suites by Hilton Bangalore and enjoy stylish comfort, a warm welcome and a signature DoubleTree chocolate chip cookie, every time.