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Guest Services Representative

posted September 5, 2019

Hampton Inn Columbia I-26/Harbison Blvd.
Columbia, SC
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Exciting opportunities with Hampton Inn - Harbison in Columbia for friendly Guest Service Representatives!
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About This Job

We are currently seeking experienced, energetic, and customer-service focused Guest Services Representatives for the award-winning Hampton Inn - Harbison located at 101 Woodcross Drive in Columbia, SC.  

Candidates must be self-driven, goal-oriented, and work well within a successful team environment.

Guest Services Representatives are responsible for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Primary responsibilities include; greeting guests, registering guests, making and modifying reservations, hotel operator, and concierge duties.

The ideal candidate will have prior hotel front desk experience (Hilton preferred). This position requires an upbeat, dependable, and responsible individual that is willing to ensure 100% guest satisfaction at all times.  This person will assist in meeting all guest needs from check in to check out, giving directions, assisting with issues, and helping ensure that all guests have a 100% satisfaction stay.

What you will be doing

  • Providing information to guests about hotel policies, services and amenities
  • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat)
  • Selling rooms to “walk in” customers
  • Entering/changing reservations information on the computer
  • Posting charges to guests accounts
  • Processing payments from guests
  • Making necessary corrections to guest accounts
  • Informing housekeeping department about room status/availability
  • Listening and responding to guests’ requests and complaints
  • Operating hotel switchboard
  • Cleaning the front desk area
  • Maintaining daily logs
  • Balancing shift work and cash drawers

Benefits

We offer a competitive medical, dental and vision plan, as well as a 401(k) plan with a 5% company match and profit sharing for F/T employees!

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About This Employer

Hampton Inn Columbia I-26/Harbison Blvd.

101 Woodcross Drive
Columbia, SC 29212

(803) 749-6999

112 Room Hotel

hamptoninn3.hilton.com

Managed by

At A Glance

We offer comfy and convenient accommodation for guests attending a conference at the Columbia Conference Center only 2 miles away. Walk to Columbiana Center Mall and dine in our nearby restaurant district. Admire nature at Harbison State Forest, or take the family to Frankie’s Fun Park, just a mile away.

Start your day right with Hampton’s free hot breakfast, served daily at our hotel in Columbia, SC. Even if you're in a rush, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday through Friday, for a quick, healthy meal to go. Ask a knowledgeable Team Member for restaurant recommendations for lunch and dinner.

Refresh in a comfortable king-or queen- sized bed in one of our 112 guest rooms and suites. Each room is equipped with free internet access, a 32-inch flat-screen television, microwave oven and mini-refrigerator. Wake up to fresh coffee prepared in your guest room coffeemaker just the way you like it. Plan tomorrow’s activities while reclining on your clean and fresh Hampton bed®. Ask about our King Master suite featuring a lake view and deluxe walk in shower.