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Guest Service Agent

posted September 5, 2019

Pan Pacific Hotel Seattle
Seattle, WA
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570108 l

About This Job

$18.50 an hour

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.
  • $18.50 an hour

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Pan Pacific Hotel Seattle

2125 Terry Avenue
Seattle, WA 98121

(206) 264-8111

153 Room Hotel

www.panpacific.com

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Our Hotel

A contemporary haven located in the city’s cultural epicentre, Pan Pacific Seattle is an elegant, 4 star luxury hotel in Seattle, where the essence of the Pacific Northwest is accentuated by modern hospitality. Guests can embark on an enlightening voyage through downtown Seattle, where they will be swept up in the gentle embrace of the Pacific.

Pan Pacific Seattle is a stylish yet intimate boutique getaway designed to leave everyone feeling refreshed and invigorated. Whether guests are visiting the city for business or pleasure, our hotel's extensive range of amenities and services will cater to all their needs. Even, relax and mingle in our stylish restaurant and bar or welcome esteemed guests to our impressive conference and banquet rooms.

Visitors will discover a contemporary hotel that promises a captivating sensory experience at every turn.