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Catering Sales Manager

posted September 14, 2019

Embassy Suites by Hilton Cleveland Beachwood
Beachwood, OH
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712313 l

About This Job

  • Responsible for learning the hotel brand and strategy
  • Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
  • Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
  • Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events
  • Establishes client base of organizations, associations, and corporate businesses through direct sales efforts to secure business for the hotel
  • Negotiates food and beverage, function space, room rates, and hotel services that meet or exceed hotel revenue goals
  • Achieve all predetermined sales goals for revenue and sales activity
  • Negotiate contracts according to company standards
  • Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
  • Accurately record all bookings or lost business for hotel
  • Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
  • Provide prompt and accurate responses to all client requests for proposals and information
  • Consistently meet or exceed sales goals including predetermined revenue and sales activity
  • Assist the client in menu planning, coordinate food, beverage, table arrangements, and decorations ensuring clients details are executed
  • Monitors local competitors and compares their operation with his/her operation
  • Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented and maintain existing accounts with active trace/follow up system
  • Completes daily/weekly/monthly reports as directed by the DOS/GM
  • Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process
  • Provide prompt and accurate responses to all client requests for proposals and information
  • Work client-related special events
  • Abides by Prime Time Selling hours
  • Participates in MOD program as required
  • Other duties as assigned

DESIRED EDUCATION AND EXPERIENCE:

  • Minimum of High School education, post-high school education preferred
  • Minimum of 3 years in hotel or conference Catering/Sales

KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to communicate effectively verbally and in writing
  • Excellent listening and problem-solving skills
  • Ability to exceed expectations of guests and team members
  • Negotiating Skills
  • Strong computer skills
  • Must have flexible work hours that may include evenings, weekends, and holidays

JOB COMPETENCIES:

  • Drive for Results
  • Business Acumen
  • Hiring and Staffing
  • Developing Direct Reports and Others
  • Decision Quality
  • Customer Focus
  • Informing
  • Sales Focus
  • Integrity/Trust
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About This Employer

Embassy Suites by Hilton Cleveland Beachwood

3775 Park East Drive
Beachwood, OH 44122

(216) 765-8066

216 Room All Suite

embassysuites3.hilton.com

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At A Glance

Located off Route 271 and I-480 in Beachwood, Ohio, our hotel is 18 miles from downtown Cleveland, 19 miles from Cleveland-Hopkins International Airport 6 miles from Cuyahoga County Airport and minutes from Beachwood Mall.

Guests can select from 216 spacious two-room suites overlooking a large atrium with natural lighting and waterfalls. The Atrium provides a comfortable atmosphere for guests to relax with a cocktail or glass of wine. Each suite has complimentary WiFi, two 37” LCD TVs, microwave and refrigerator. 

Guests can start their day off with a workout in our fitness center, enjoy a few laps in our indoor pool, and relax tired muscles at the end of a long day in the indoor heated whirlpool.

We are close to nearby companies such as Eaton, Progressive Insurance, Rockwell Automation, Parker Hannifin, Tremco, Lubrizol, BASF and Philips Medical. Our Beachwood, Ohio hotel boasts 5,800 sq. ft. dedicated to meetings and social functions.

  • Park East Bar & Grill, our Beachwood restaurant
  • Indoor pool, fitness center and guest laundry
  • 4,680 sq. ft. ballroom and 2 boardrooms