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Guest Services Representative

posted September 14, 2019

Fairfield Inn & Suites Bloomington
Bloomington, IN
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647031 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Fairfield Inn & Suites Bloomington

120 Fairfield Drive
Bloomington, IN 47404

+1-812-331-1122

76 Room Hotel

www.marriott.com

Minutes from downtown, more comforts than home

Welcome to the Fairfield Inn & Suites Marriott Bloomington, IN! Our hotel is ideally located just off of I-69 (SR 37), close to Indiana University and downtown Bloomington. We are minutes from Cook Medical, Baxter, General Electric, Rogers Group, Indiana University Health, Otis Elevator, and Monroe Hospital. General Motors, NSWC Crane Naval Base, Oliver Winery, and Boston Scientific are also located in Bloomington, IN. The hotel is close to a number of events including Indiana University football and basketball, Little 500, Lotus Festival and Hilly Hundred. Enjoy free parking with shopping nearby and several restaurants within walking distance. Fairfield Inn & Suites Bloomington offers a complimentary hot breakfast buffet daily, free WiFi, a heated indoor pool, and 24-hour fitness center and friendly team ready to make your stay amazing.