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Bellman

posted October 5, 2019

Norfolk Waterside Marriott
Norfolk, VA
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707835 l

About This Job

Overview
The function of a Bellman is to work closely with the Front Desk Staff, Management and other hotel departments in providing guest assistance with luggage, transportation and miscellaneous needs. You are often the first and last person a guest sees while staying at the hotel. The care and attention that goes with this position is crucial to the success of a hotel as they convey a critical message to the guests about the property’s commitment to service.
Qualifications
  • Valid (state) driver’s license.
  • Good driving record.
  • Customer service experience preferred.
  • Prefer 1-2 years’ experience in hospitality industry in similar position.
  • High School Graduate or General Education Degree (GED): or Work Equivalent.
Responsibilities and Duties
  • Greet guests in a friendly manner and offer assistance with luggage.
  • Good understanding of the English language.
  • Exert physical effort in lifting/transporting at least 50 pounds.
  • Push/pull carts and other equipment up to 250 pounds.
  • Endure various physical movements throughout the work areas.
  • Provide excellent customer service and maintain a professional demeanor.
  • Knowledge of the local area.
  • Satisfactorily communicate with guests, management and co-workers to their understanding.
  • Involves working under variable temperature conditions and noise levels, in indoor and outdoor settings
Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
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About This Employer

Norfolk Waterside Marriott

235 East Main Street
Norfolk, VA 23510

(757) 627-4200

405 Room Hotel

www.marriott.com

Our Hotel

Refined luxury and stylish comfort come together brilliantly at Norfolk Waterside Marriott. Perched in the heart of the city's charming downtown historic district, our hotel is conveniently connected to Waterside Convention Center, also just moments from the USS Wisconsin and cruises on the Spirit of Norfolk. 

Guests can stretch out in their well-appointed room or suite, which offers river views, plush bedding and premium bath amenities. They can challenge themselves with a workout in our hotel's state-of-the-art gym or enjoy a swim in the heated indoor pool. Delicious dining awaits our guests at Shula's 347 Grill, as well as craft cocktails at The Lounge. 

Throughout every stay, guests will be treated to award-winning service by our friendly hotel associates; we're dedicated to making everyone's Norfolk visit as comfortable as possible. Join us downtown for a memorable experience at Norfolk Waterside Marriott.