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Operations Manager

posted September 9, 2019

Hyatt Place Page/Lake Powell
Page, AZ
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763234 l

About This Job

JOB OVERVIEW:
Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
ESSENTIAL FUNCTIONS:
1,  Ensures that all brand standards are being maintained in each area of the property. 
2.  Oversees the operation of the all property departments. 
Promotes both Guarantee of Fair Treatment and Open Door policies.   
Maintains current licenses and permits as prescribed by local, state and federal agencies. 
Provides a safe working environment in compliance with OSHA/MSDS. 
Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures 
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. 
Complies with all corporate accounting procedures. 
Performs required annual Quality audit with GM and RD. 
Supporting the Management and Development of Departmental Teams 
Leads by example demonstrating self-confidence, energy and enthusiasm. 
Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations. 
Sets clear performance expectations with the General Manager. 
Assists team supervisors with constructive coaching and counseling. 
Motivates and encourages staff to solve guest and employee related concerns. 
Provides excellent customer service by being readily available/approachable for all guests. 
Takes proactive approaches when dealing with guest concerns. 
Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them. 
Ensures orientations for new team members are thorough and completed in a timely fashion. 
Ensures property hiring practices comply with I-9, ADA and EEO requirements and strives for a culturally diverse work place. 
Performs other duties as assigned and needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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About This Employer

Hyatt Place Page/Lake Powell

1126 North Navajo Drive
Page, AZ 86040

(928) 212-2200

102 Room Hotel

www.hyatt.com

Our Hotel

From Hyatt Place Page / Lake Powell, you have boundless views of Arizona's desert landscape. Drive 20 minutes to hike Horseshoe Bend—a famed curve of the Colorado River—explore the breathtaking Antelope Canyon, or play Lake Powell National Golf Course. A two-hour drive puts you at prized national parks like Arizona’s Grand Canyon and Utah's Zion National Park.

Modern luxury amidst classic thrills and adventure stay in any of our suite-style rooms with sofa beds and minifridge’s. Our brand new hotel provides comfortable and clean amenities. 

  • Breakfast
  • All-day dining
  • Bar