Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
1, Ensures that all brand standards are being maintained in each area of the property.
2. Oversees the operation of the all property departments.
Promotes both Guarantee of Fair Treatment and Open Door policies.
Maintains current licenses and permits as prescribed by local, state and federal agencies.
Provides a safe working environment in compliance with OSHA/MSDS.
Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Complies with all corporate accounting procedures.
Performs required annual Quality audit with GM and RD.
Supporting the Management and Development of Departmental Teams
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
Sets clear performance expectations with the General Manager.
Assists team supervisors with constructive coaching and counseling.
Motivates and encourages staff to solve guest and employee related concerns.
Provides excellent customer service by being readily available/approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
Ensures orientations for new team members are thorough and completed in a timely fashion.
Ensures property hiring practices comply with I-9, ADA and EEO requirements and strives for a culturally diverse work place.
Performs other duties as assigned and needed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.