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Group Reservations Coordinator

posted September 6, 2019

Hilton Baltimore
Baltimore, MD
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726430 l

About This Job

Description

Processes group reservation information including rooming lists, suites, resumes and billing requirements. Communicates and verifies information between Meeting Planners, Housing Bureaus, Meetings and Conventions and Front Office. Processes reservation request calls as appropriate, assists internal and external customers. Coordinates and implements department activities and projects. Provides clerical support and assistance to management.


What will I be doing?


A group reservations coordinator serving Hilton brands is always working with other Team Members on behalf of our Guests . To successfully fill this role, you should posses and maintain the following:

  • Good organizational and administrative skills
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Telephone etiquette
  • Effective IT/Computer Skills








Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!






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About This Employer

Hilton Baltimore

401 West Pratt Street
Baltimore, MD 21201-1629

(443) 573-8700

757 Room Hotel

www3.hilton.com

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At A Glance

Hilton Baltimore hotel holds a prime place in the Inner Harbor, a popular historic, cultural and business district. Our downtown hotel is next door to Camden Yards and across the street from M&T Stadium. We’re also connected to the Baltimore Convention Center and a quick 15 minutes to BWI Airport. Restaurants, indoor/outdoor event spaces, fitness options - we have something for everyone.

  • Connected to Baltimore Convention Center by sky bridge
  • 2-minute walk to Camden Yards
  • Walking distance to Inner Harbor dining, shopping and attractions
  • Fitness center, pool and many rooms and suites overlook Camden Yards
  • The Coffee Bean & Tea Leaf - the only one in the region
  • Heated indoor pool, whirlpool and sauna