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Human Resource Manager

posted September 9, 2019

DoubleTree by Hilton Hotel Boston - Bedford Glen
Bedford, MA
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783324 l

About This Job

Crescent Hotels & Resorts was built by operators for operators, and is more than just a portfolio of hotels. Crescent is part of an elite group of independent hotel management companies approved to operate flags under the major brand affiliations of Marriott, Hilton, and Hyatt. Our portfolio of premier branded hotels and independents across the United States and Canada is comprised of properties in the resort, upper-upscale full-service, and luxury segments.

We are a privately-owned progressive hotel and resort management company determined to be the employer of choice in the hospitality industry. Through a passionate and deeply personalized approach to each hotel, our hands-on management style is attributed to our in-depth experience and dedication. Together with an unsurpassed level of passion and energy, our associates have extensive experience in all disciplines of hospitality management. This combination distinguishes us from our competitors, enabling us to remain an industry leader in hotel operations.

The DoubleTree by Hilton Hotel Boston - Bedford Glen is centrally located next to a range of businesses and nearby historic towns, where it is set on 24 acres of wooded grounds, just 18 miles from Boston. Situated close to a number of businesses and corporate parks, this Boston hotel presents over 13,000 sq. ft. of meeting space across 12 versatile rooms. We look forward to you joining The DoubleTree by Hilton Hotel Boston - Bedford Glen!

JOB OVERVIEW: Assists in the development, implementation and administration of all Human Resource functions, including recruitment, training and development, benefit administration and associate relations activities, relating to all hotel personnel.

ESSENTIAL JOB FUNCTIONS:

Recruit and interview candidates to ensure the hiring and retention of qualified and efficient associates. Conduct screening interviews for all positions.

Ensure that associates are developed and utilized to their maximum potential by controlling the implementation, administration and monitoring of all training programs. Instruct training classes, analyze and review current and proposed methods, consult with and make recommendations to the staff for improvement.

Direct and administer associate relations programs and activities such as associate recognition and service award ceremonies, social functions and general hotel meetings to maintain a positive associate relations climate.

Develop, implement and administer policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment. Monitor same for fair and consistent application.

Ensure compliance with all State and Federal laws and regulations which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating verbally and in writing any new requirements.

Assist managing employee relations.

Coordinate all other pre-selection activities, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures.

Ensure all new hires and existing associates possess proper employment eligibility verification.

Maintain and track training programs as well as prepare documents for Hilton QA inspections.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Working knowledge of Federal and local regulations relating to OSHA and worker's compensation. Thorough knowledge of Human Resources practices and procedures as well as considerable knowledge of State and Federal laws and regulations pertaining to Human Resources matters. Ability to effectively deal with associates and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, resolve conflicts and collect accurate information. Ability to travel to training sessions, hearings, etc. Ability to supervise/direct both subordinate and non-subordinate personnel.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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About This Employer

DoubleTree by Hilton Hotel Boston - Bedford Glen

44 Middlesex Turnpike
Bedford, MA 01730

(781) 275-5500

281 Room Hotel

doubletree3.hilton.com

At A Glance

Centrally located next to a range of businesses and nearby historic towns, this Bedford Glen hotel is set on 24 acres of wooded grounds, just 18 miles from Boston. Benefit from complimentary transportation within a five-mile radius and enjoy convenient proximity to three major highways.

Enjoy a comfortable and professional setting to catch up on work with complimentary WiFi throughout the hotel and a 24-hour business center. Situated close to a number of businesses and corporate parks, this Boston hotel presents over 13,000 sq. ft. of meeting space across 12 versatile rooms. Host a meeting in the fully equipped boardroom, or celebrate your next special event on the garden terrace or Grand Ballroom for up to 500 guests and let us help you with the planning.

Unwind in a spacious guest room and admire courtyard views, or upgrade to a suite and enjoy the extra space of a separate living area. Indulge with fresh, innovative cuisine in the cordial environment of SORA and feast on New England favorites while taking in spectacular garden views.