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Telephone Operator

posted September 6, 2019

DoubleTree by Hilton Hotel Los Angeles Downtown
Los Angeles, CA
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About This Job

You’re the hub of information for the hotel. You’re also the critical touch point when emergencies rear. Often the first impression and without the benefit of visual cues, you effortlessly convey authentic warmth through the phone lines. You make prompt connections and provide quality info, never missing a beat with wake-up or helping a guest in need. If this rings true, Interstate’s Telephone Operator position may be a great opportunity for you.

As Telephone Operator, you will

  • Graciously respond to all incoming calls, applying your thorough knowledge of the property to effectively assist callers and answer guest questions.
  • Skillfully service hotline calls, ensuring guests needs are fully met.
  • Convey messages accurately and timely and route calls efficiently.
  • Ensure wake up requests are accurately delivered without fail.

Fundamentals

A high school education or equivalent experience is required. Clear, effective English written and verbal communication skills are required, with a second language helpful. An excellent phone manner and the ability to “smile” through the phone lines is essential. Previous communications or switchboard experience is helpful. The ability to operate multiple phone lines, familiarity with computer use and the ability to conduct online searches is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

DoubleTree by Hilton Hotel Los Angeles Downtown

120 South Los Angeles Street
Los Angeles, CA 90012

(213) 629-1200

434 Room Hotel

doubletree3.hilton.com

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At A Glance

Welcome to DoubleTree by Hilton Hotel Los Angeles Downtown. Guests can begin their stay at this inviting Los Angeles hotel with our delicious freshly baked chocolate chip cookie and allow our attentive staff to cater to their every need. Conveniently located off the 110, 101 and 5 freeways, this contemporary downtown Los Angeles hotel is ideally situated less than a mile from major attractions. 

Guests can relax in a spacious guest room or suite at DoubleTree by Hilton Hotel Los Angeles Downtown. Each of our spacious guest rooms feature sophisticated Asian-fusion decor and are rich in comforts. Guests should gaze at the stunning skyline views from our large guest room windows. We also offer upgrades to a suite for guests to enjoy extra space, including separate living and working areas and special upgraded amenities such as a full-size refrigerator and soothing whirlpool bath.

Anyone can celebrate a special event or host an important business meeting at this Los Angeles hotel with a host of flexible meeting rooms, ideal for small to large groups. The tranquil Kyoto Garden offers a unique venue for romantic weddings of any size. Corporate travelers will appreciate our fully equipped business center, offering a host of efficient equipment for their convenience.

  • Located near business district in downtown Los Angeles; walking distance to restaurants, museums
  • Urban eatery featuring local craft brews on tap on-site, daily happy hour specials
  • Blocks from Union Station, easy access to Amtrak, Metrolink and subway to Santa Monica
  • State-of-the-art war room for trials, depositions and legal meetings
  • Stunning Kyoto Gardens rooftop with amazing skyline views, ideal for weddings, social gatherings