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Front Desk Agent - NOW Managed by Interstate Hotels & Resorts

posted September 7, 2019

Courtyard Kansas City Country Club Plaza
Kansas City, MO
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753733 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Courtyard Kansas City Country Club Plaza

4600 JC Nichols Parkway
Kansas City, MO 64112

(816) 285-9755

123 Room Hotel

www.marriott.com

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Our Hotel

Our historic hotel was originally built as the Park Lane Apartments in 1925 and was directly connected to the establishment and success of the entire Country Club Plaza. The buildings’ Mission and Spanish Colonial architectural design still shines through our beautiful, converted Courtyard by Marriott. Our spacious rooms & suites are fitted with upscale amenities like luxury bedding, high-speed Wi-Fi and HDTVs. Guests can start their morning with a delicious onsite breakfast from The Parkview or a cup of coffee from our onsite Starbucks© They can spend the day exploring the Country Club Plaza, located mere steps from the hotel. As the nation’s first suburban shopping district, the Plaza continues to boast some of the best shopping in Kansas City with over 130 shops and restaurants.