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Server (AM)

posted September 9, 2019

Radisson Hotel Baltimore Downtown-Inner Harbor
Baltimore, MD
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783349 l

About This Job

Crescent Hotels and Resorts is The Employer of Choice and Team Crescent is the award-winning management Company with an extremely robust portfolio in North America. With a deep history of hiring and supporting highly accomplished individuals, we operate a very positive and attractive company, which has consistently ranked Crescent Hotels as a front-runner in hotel management. We offer an extremely robust career path, benefits and investment in our associates.

Located in the heart of Baltimore’s theater district and just three blocks from the Inner Harbor and Baltimore Convention Center, the Baltimore Complex Crowne Plaza Baltimore – Inner Harbor and Radisson Hotel Baltimore Downtown-Inner Harbor gives you easy access to all of the entertainment Baltimore has to offer as well as the most charming restaurants and shops in Charm City.

Combined our newly renovated hotels the Radisson and Crowne Plaza consist of a total of 703 rooms and suites with 19,000 square feet of unique function space, seasonal outdoor rooftop pool, Harbor Sports Bar & Grill, Lobby Lounge, Crowne Plaza Market, Crowne Plaza Workstations & Crowne Plaza Studio.

JOB OVERVIEW:  Greet and serve the guests according to standards.

ESSENTIAL JOB FUNCTIONS:

1.            Take and serve guest orders promptly and according to service manual.

2.            Do all necessary set-up sidework as assigned.

3.            Answer any guest questions about the menu.

4.            Operate the electronic cash register/P.O.S. system (where applicable).

5.            Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.

6.            Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES: 

Must have the ability to communicate in English.  Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times.  Can communicate well with guests.  Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.  Must be able to withstand prolonged periods of standing and/or walking.  Ability to lift at least 30 lbs.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:  

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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About This Employer

Radisson Hotel Baltimore Downtown-Inner Harbor

101 West Fayette Street
Baltimore, MD 21201

(410) 752-1100

323 Room Hotel

www.radisson.com

Our Hotel

Located in the heart of downtown and just a half mile from the Inner Harbor, Radisson Hotel Baltimore Downtown-Inner Harbor gives you easy access to area hospitals as well as the most captivating places in Charm City. The arts and entertainment district is packed with attractions within a half mile of the hotel. Take the kids to Oriole Park at Camden Yards and the National Aquarium, or see shows and expos at The Baltimore Convention Center and Royal Farms Arena. Want to get to Washington, D.C.? Penn Station is about a 10-minute drive from the hotel.

Head to the rooftop pool to soak up the sun before meeting friends or colleagues for drinks at Harbor Sports Bar and Grill, our on-site restaurant. When you want to explore the city, stop by our E-Concierge kiosk for travel tips and information. Enjoy these hotel amenities during your stay:

  • Rooftop outdoor pool 
  • 24-hour business center
  • Fitness center