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Spa Receptionist

posted September 7, 2019

Eldorado Hotel & Spa
Santa Fe, NM
508556 l

About This Job

POSITION TITLE:                                      Spa Receptionist

DIVISION/DEPARTMENT:                      Spa

REPORTS TO (TITLE):                             Director of Spa                                                                

SUPERVISES:                                              None

DATE (Revised):                                           May 28, 2019

BASIC FUNCTION:  The Spa Receptionist greets clients and introduces the facilities and program components to individuals and groups.  Furthermore, the Receptionist monitors the spa for cleanliness, safety, and provides direction or instruction when appropriate.  Observing all the policies and procedures of the Resort and the Sports and Fitness Center as outlined in the Employee Handbook, Operations Manual and in the "Communication Log Book".


  • CPR and First Aid certification preferred.
  • Computer knowledge.
  • Ability to communicate effectively.
  • Ability to transport, handle and/or lift 10 lbs.


  • Greeting clients as they enter the Spa.
  • Providing clients with tours and information related to the Spa and its features.
  • Assisting clients and guests with proper usage.
  • Answering the telephone identifying yourself, your department, and offering assistance.
  • Effectively selling retail products and promoting spa services.
  • Maintaining proper opening/closing procedures and acting responsibly with transactions.
  • Taking appointments either by phone or in person and recording the transactions in the appropriate area. 
  • Following daily checklist as detailed on Spa’s whiteboard.
  • Maintaining a well-groomed, professional appearance, which includes wearing a clean and well-kept uniform, and nametag.
  • Reporting any accidents or injuries to the Security Department.
  • Keeping men’s/ladies spa area clean, orderly, and well stocked with necessary items.
  • Making sure spa area’s are maintained (fresh water and ice; trash picked up).


  • Ability to work assigned shift/work schedule.
  • Ability to carry out tasks, written or verbal, as assigned by Management

Compensation: 12.00 PLUS COMMISSION


About This Employer

Eldorado Hotel & Spa

309 W. San Francisco Street
Santa Fe, NM 87501

(505) 988-4455

219 Room Hotel

Luxury Hotel in the Heart of Santa Fe

Eldorado Hotel & Spa in Santa Fe is one of the premier Santa Fe hotels, where award-winning luxury and unexpected delights set the stage for an enchanting visit. Our grand hotel is conveniently located near the Historic Santa Fe Plaza, offering the perfect embodiment of the spirit of the city. We welcome guests to come experience our luxurious Santa Fe accommodations and amenities including on-site restaurant and bars, roof-top pool, more than 22,000 square feet of indoor and outdoor event space.

Santa Fe's Premier Hotel & Spa

For 30 years Eldorado Hotel & Spa has provided exceptional Santa Fe lodging. Our AAA Four-Diamond-rated Santa Fe hotel in downtown Santa Fe offers spa services unparalleled to other luxury Santa Fe hotels. We are also a proud member of Preferred Hotels & Resorts, offering iPrefer consumer loyalty points at a global collection of independent hotels.

Meetings & Events

With more than 22,000 square feet of event space including outdoor space surrounded by views of downtown Santa Fe and the Sangre de Cristo Mountains, Eldorado Hotel & Spa offers a wide range of locations for social and business events. The hotel's professional events staff will help plan your event to perfection.

Santa Fe's most beautiful weddings happen at Eldorado Hotel & Spa. Couples have the opportunity to select their desired location from an array of stunning ballrooms, intimate spaces, a romantic patio, and an elegant non-denominational chapel--La Capilla de Oro! To make our brides' day even more special, we suggest a special day with spa treatments designed just for the bride at our hotel's Nidah Spa.