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Guest Service Agent

posted October 7, 2019

Larkspur Landing South San Francisco
South San Francisco, CA
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734884 l

About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Larkspur Landing South San Francisco

690 Gateway Boulevard
South San Francisco, CA 94080

(650) 827-1515

111 Room Extended Stay

www.larkspurhotels.com

Our Hotel

With an extensive array of complimentary services and amenities, Larkspur Landing South San Francisco hotel is a comfortably inviting place to stay for both business and pleasure. Guests will feel relaxed in our renovated all-suite room accommodations with fully equipped kitchen, plus separate sleeping and living spaces. And feel genuinely taken care of with such thoughtful touches as our free grocery shopping service and coffee and cookies, served up fresh daily.

Perfectly situated in the heart of the Gateway and the area’s thriving biotechnology industry, our South San Francisco hotel with suites is just minutes away from some of biotech’s biggest names, as well as iconic sights as Fisherman’s Wharf, Union Square, China Town, and the Golden Gate Bridge. For our guests' convenience, we also provide a complimentary shuttle to the San Francisco International Airport, located less than three miles away.