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Front Desk Agent

posted September 8, 2019

Hampton Inn & Suites Santa Monica
Santa Monica, CA
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About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Hampton Inn & Suites Santa Monica

501 Colorado Avenue
Santa Monica, CA 90401

(310) 260-1100

143 Room Hotel

hamptoninn3.hilton.com

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At A Glance

Travelers can stay within walking distance of entertainment, dining and shopping at the Hampton Inn & Suites Los Angeles/Santa Monica hotel. Our hotel is three blocks from the iconic Santa Monica Pier where guests can enjoy a fun-filled day at the beach. Catch the Expo Light Rail for easy transportation to Los Angeles neighborhoods including Downtown Hollywood. After a busy day, guests can retire to their spacious guest room or suite for a restful night’s sleep in our clean and fresh Hampton beds®.

Our guest rooms are designed for the modern business traveler with energy-conserving LED lights, free WiFi and plenty of plugs to charge devices. Visitors who are looking for more space and upgraded amenities can choose one of our suites for a balcony, sitting area and wet bar plus extra space to spread out.

We offer a free hot breakfast served daily or Hampton’s On the Run™ Breakfast Bags, available Monday through Friday. Guests can head up to the 2nd floor to relax on our loft-style pool deck or fit in a workout in our 24-hour fitness center. There is also a business center, guest laundry facility, and dry-cleaning service at the property.