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Service Express

posted September 8, 2019

The Westin Sarasota
Sarasota, FL
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760419 l

About This Job

Job Description

Position Summary: Answers and directs incoming calls from inside and outside the hotel. Takes Room Service orders. Identifies all guest needs and handles their requests. Dispatched department staff via two-way radio and telephone

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  1. Answers and directs all external incoming telephone calls following Westin telephone etiquette.
  2. Answers all internally generated guest and delivery-related team member calls. Greets guest with a cheerful and pleasant voice using guest's names at least three times during conversation.
  3. Dispatched delivery, security, banquets, engineering, housekeeping and others to the appropriate personnel.
  4. Takes room service orders from guests over the telephone. Enters orders in POS (Point of Service) system. Communicates special instructions to the kitchen and expeditors. Up-sells Room Service orders.
  5. Posts room service charges and settle tickets when needed.
  6. Takes call-in amenity and hospitality orders and organizes deliveres to guests.
  7. Answers guests' questions and assists them with their need, ensuring all requests are followed through and completed.
  8. Accepts and relays guests' messages, either manually, written or through voice mail system.
  9. Takes requests for wake-up calls and follows through to ensure guests receieve their wake-up calls at the requested time.
  10. Maintains up-to-date knowledge of all hotel and area events and activities so guests will receive accurate and prompt information when requested.
  11. Communicates situations in which guests are dissatisfied or experiencing a problem with management.
  12. Responds to emergencies calmly and effectively, according to hotel guidelines.

EOE

M/F/Vet/Disability

DFWP

Kolter Hospitality Participates in E-Verify

Requirements

Education: High School Diploma or GED

Experience: Prior hospitality experience required.

Skills and Abilities:

  • Must be able to speak, read, write, and understand English
  • Must be able to read and write to facilitate the communication process
  • Must possess basic computer skills
  • Must possess basic computational ability
  • Must be able to sit at a desk for up to 8 hours per day

This description is a summary of primary qualifications and responsibilities. The job description is not intended to include all duties or qualifications that may be required now or in the future.

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About This Employer

The Westin Sarasota

100 Marina View Drive
Sarasota, FL 34236

(941) 217-4777

255 Room Hotel

www.marriott.com

Managed by

Our Hotel

Overlooking Sarasota Bay, in the midst of the vibrant arts district, our lavish accommodation features sophisticated touches designed to make your stay exceptional. Sink into your Westin Heavenly® Bed for a great night's rest, with stunning views from your floor to ceiling window and deluxe amenities. Pamper yourself in our spa, swim in our rooftop pool, exercise in our 24-hour WestinWORKOUT® Fitness Studio or take your workout on the road with our RUNWESTIN™ and New Balance Gear Lending programs. Savor creative cuisine in our restaurant or sip craft cocktails on our rooftop bar. If work or an event brings you to our hotel, you'll find exceptional venues filled with natural daylight, comprehensive technology, custom catering and a team of experts on hand to assist with whatever you need to succeed. Whether joining us for vacation or traveling for business, we look forward to welcoming you to our hotel in Sarasota.