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Host / Hostess

posted October 8, 2019

The Westin Sarasota
Sarasota, FL
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760419 l

About This Job

Job Description

Position Summary: Ensure guests are welcomed to the restaurant from the time they walk through the door until the time they depart. Great guests in a friendly, polite manner, be prompt and reliable, and help co-workers whenever possible.

Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Strong telephone etiquette is essential. Be polite, confident, and able to help the guest with any request or know where to direct them.
  2. Take reservations using good judgement and precise timing.
  3. Acknowledge guests immediately as they walk through the door. Ask their name when applicable. Always refer to them by name.
  4. Seat guests, ladies first. Advise the server of any special requests. Tell the server the name and seat number of the host.
  5. Keep pace of the floor at a level that ensures excellent service by limiting covers.
  6. Bid the guest a friendly farewell. Remember to use their name whenever possible.
  7. Note any guest comments. If there is a complaint, notify a manager immediately. If there is a positive comment, log in comment book.
  8. Be knowledgeable of daily function sheet, in-house VIP's. current activities, hours of operation throughout the hotel, etc. 
  9. Be aware of menu items, specials of the evening and how they're prepared. General knowledge of available wines.
  10. Immediately reports in writing any maintenance or housekeeping discrepancies to management.
  11. Assist with transporting beverages from cocktail tables or the bar when seating guests in the restaurant.

EOE

M/F/Vet/Disability

DFWP

Kolter Hospitality Participates in E-Verify

Requirements

Education: High School diploma or GED plus 1-year guest service experience or equivalent combination of education or experience that provides the above skills, knowledge, and ability.

Experience: A minimum of 1-year experience in a guest service position directly dealing with guests.

Skills & Abilities:

  • Must be well groomed and have a friendly and outgoing personality.
  • Must be able to work weekends and holidays.
  • Must have the ability to multi-task
  • Strong oral and written communication skills
  • Ability to handle a fast paced frequently changing environment.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

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About This Employer

The Westin Sarasota

100 Marina View Drive
Sarasota, FL 34236

(941) 217-4777

255 Room Hotel

www.marriott.com

Managed by

Our Hotel

Overlooking Sarasota Bay, in the midst of the vibrant arts district, our lavish accommodation features sophisticated touches designed to make your stay exceptional. Sink into your Westin Heavenly® Bed for a great night's rest, with stunning views from your floor to ceiling window and deluxe amenities. Pamper yourself in our spa, swim in our rooftop pool, exercise in our 24-hour WestinWORKOUT® Fitness Studio or take your workout on the road with our RUNWESTIN™ and New Balance Gear Lending programs. Savor creative cuisine in our restaurant or sip craft cocktails on our rooftop bar. If work or an event brings you to our hotel, you'll find exceptional venues filled with natural daylight, comprehensive technology, custom catering and a team of experts on hand to assist with whatever you need to succeed. Whether joining us for vacation or traveling for business, we look forward to welcoming you to our hotel in Sarasota.