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Gallery Host

posted November 7, 2019

Hyatt Place Boca Raton
Boca Raton, FL
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770715 l

About This Job

Job Description

Position Summary: The Gallery host greets guests, processes check-ins and check outs, issues room keys and resolves guest issues while complying with all brand standards, policies and procedures.

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Handle guest check ins/check outs in accordance with hotel credit/cash handling policies.
  2. Follow the hotel’s rate structures, discounts and sell/upsell strategies.
  3. Coordinate all guest requests, inform guests of hotel services, features and room amenities
  4. Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
  5. Handle guest problems with courtesy, empathy and sincerity.
  6. Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
  7. Cancel room reservations according to policy.
  8. Create conversations and share a moment by making a real connection with the guests.
  9. Report to work on time and in proper uniform.
  10. Perform other tasks as assigned by management.

EOE

M/F/Vet/Disability

Drug Free Workplace

Kolter Hospitality participates in E-Verify

Requirements

Education: High school education or equivalent experience.

Experience: Customer service experience preferably in a hotel or related field.

Hours required: Scheduled days and time vary based on hotel needs. Must be able to work weekends and holidays.

  • Knowledge or and ability to operate a computer and reservation system.
  • Ability to read, write and speak English.
  • Ability to stand for long periods of time and lift regularly up to 50 lbs.
  • Ability to provide friendly guest service with a smile.
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About This Employer

Hyatt Place Boca Raton

100 E. Palmetto Park Road
Boca Raton, FL 33432

(561) 672-7819

200 Room Hotel

www.hyatt.com

Managed by

Our Hotel

Located in the heart of downtown and only one mile from the blue waters of the Atlantic Ocean, our hotel in downtown Boca Raton makes it easy to explore popular attractions, nearby shopping districts and enjoy exciting outdoor activities. Whether traveling for work or pleasure, our casually chic hotel offers an engaging environment adding the conveniences of home so you stay connected and comfortable while on the go. Welcome to a different place.

Guests can start their morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, and more. They can get a caffeine fix in the a.m., or sip a cocktail at the bar in the p.m.