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Valet / Bellstaff Supervisor

posted September 8, 2019

Eldorado Hotel & Spa
Santa Fe, NM
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508556 l

About This Job

POSITION TITLE:                                     Valet & Bellperson Supervisor

DIVISION/DEPARTMENT:                     Guest Services

REPORTS TO (TITLE):                           Corporate Director of Guest Experiences

SUPERVISES:                                             Valet and Bellperson Staff 

Date:                                                               August 9, 2019

BASIC FUNCTION: To provide prompt, safe, efficient and friendly Valet and Bellstaff service.  Must ensure Valet and Bellstaff area’s are maintained as a neat, safe, and organized.   

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

High school graduate or equivalent.

Two years of college education preferred.

Two years of supervisory experience in valet, door, & bell person preferred.

Experience in the service industry preferably in the hospitality industry.

Service orientation, communication and analytical abilities.

Ability to solve problems.

Must be approved by Company insurance to drive vehicles.

ESSENTIAL FUNCTIONS:

  1. Ensure that the parking and retrieving of guest cars are completed in an efficient, safe and friendly manner.
  2. Ensure that Valet and Bellstaff provide a warm and sincere welcome/farewell for all guests of Hotel including use of guest name & good eye contact with each guest.
  3. Provide assistance in and out of vehicles of all guests.
  4. Maintain proper control of all guest’s keys.
  5. Accurate documentation on all tickets to ensure accurate billing & good service to our Guests.
  6. Deliver automobiles to guests ready to drive, which will require snow removal during winter season.
  7. Clearly explain parking fees and luggage procedures.
  8. Provide useful information and assistance as needed.
  9. Maintain cleanliness of the PC, and parking lot areas.
  10. Maintain traffic control ensuring fire lanes are kept clear.
  11. Give directions to area sites.
  12. Be knowledgeable of emergency procedures.
  13. Complete schedules in a timely manner.
  14. Train new associates and continue to train current employees.
  15. Responsible for conducting interviews.
  16. Ensuring standards and policies are being followed.
  17. Able to conduct coaching and counseling sessions and provide disciplinary action when needed.

MARGINAL FUNCTIONS:

  1. Snow removal as necessary.
  2. Tending to the lobby fireplace
  3. Assist in cleanliness of lobby area and guesthouse hallways.
  4. Any other reasonable tasks as assigned.

 ENVIRONMENT: Outdoor work with variable temperature and weather conditions.

 


Compensation: 16.00

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About This Employer

Eldorado Hotel & Spa

309 W. San Francisco Street
Santa Fe, NM 87501

(505) 988-4455

219 Room Hotel

www.eldoradohotel.com

Luxury Hotel in the Heart of Santa Fe

Eldorado Hotel & Spa in Santa Fe is one of the premier Santa Fe hotels, where award-winning luxury and unexpected delights set the stage for an enchanting visit. Our grand hotel is conveniently located near the Historic Santa Fe Plaza, offering the perfect embodiment of the spirit of the city. We welcome guests to come experience our luxurious Santa Fe accommodations and amenities including on-site restaurant and bars, roof-top pool, more than 22,000 square feet of indoor and outdoor event space.

Santa Fe's Premier Hotel & Spa

For 30 years Eldorado Hotel & Spa has provided exceptional Santa Fe lodging. Our AAA Four-Diamond-rated Santa Fe hotel in downtown Santa Fe offers spa services unparalleled to other luxury Santa Fe hotels. We are also a proud member of Preferred Hotels & Resorts, offering iPrefer consumer loyalty points at a global collection of independent hotels.

Meetings & Events

With more than 22,000 square feet of event space including outdoor space surrounded by views of downtown Santa Fe and the Sangre de Cristo Mountains, Eldorado Hotel & Spa offers a wide range of locations for social and business events. The hotel's professional events staff will help plan your event to perfection.

Santa Fe's most beautiful weddings happen at Eldorado Hotel & Spa. Couples have the opportunity to select their desired location from an array of stunning ballrooms, intimate spaces, a romantic patio, and an elegant non-denominational chapel--La Capilla de Oro! To make our brides' day even more special, we suggest a special day with spa treatments designed just for the bride at our hotel's Nidah Spa.