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Front Desk Agent

posted December 7, 2019

Homewood Suites by Hilton Seattle-Conv Ctr-Pike Street
Seattle, WA
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About This Job

Description

The Opportunity


We are currently looking for a Front Desk Agent to join our team.


As a Front Desk Agent, you’ll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner.


Job Responsibilities


Key responsibilities of a Front Desk Agent include:



  • Checking guests in and out of the hotel in a efficient, courteous and professional manner

  • Ensuring that special requests are noted and fulfilled

  • Communicating with all departments regarding in house VIPs and any special requests/needs

  • Promoting and selling special hotel programs, special rate packages and upgrades when appropriate

  • Interacting with hotel associates in a professional manner, assisting other departments with necessary information

  • Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.

  • Managing and resolving all guest complaints and compliments in a professional and courteous manner

  • Listening and responding to guest inquiries using a positive, clear speaking voice

  • Maintaining an up to date working knowledge of all property amenities as well as any special events


Job Requirements


The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.


The minimum qualifications for this position are:



  • High school degree or equivalent

  • Strong computer skills

  • Pleasant telephone demeanor

  • Ability to handle stressful situations in a calm, professional manner

  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice

  • Must have the ability to work a varied schedule that may include evenings, nights, and weekends


An Equal Opportunity Employer


About Evolution Hospitality


Headquartered in Orange County, CA, Evolution Hospitality is one of the top privately-owned hotel management companies in the US. Evolution Hospitality has a well-defined vision, a strong sense of values and guiding principles, and a long-range, quality-minded approach to business. From unassuming beginnings with a single property, today Evolution Hospitality is recognized as a first-class operator of hotels.


We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Evolution Hospitality, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. Superstars are those individuals that not only create value for the company but also genuinely embrace and live Evolution Hospitality’s unique culture.


Are you ready to evolve? If you are interested in establishing a solid career and taking giant strides in personal growth, Evolution Hospitality is just the family you’re looking for.

Apply

About This Employer

Homewood Suites by Hilton Seattle-Conv Ctr-Pike Street

1011 Pike Street
Seattle, WA 98101

(206) 682-8282

195 Room All Suite

www.homewoodsuitesseattle.com

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HOMEWOOD SUITES DOWNTOWN SEATTLE HOTEL

From the moment you step into the beautiful and relaxing lobby of our downtown Seattle hotel, you'll begin to feel the stress of everyday life go away. Relax by our fireplace or unwind while watching one of the 50-inch LCD televisions while our friendly and attentive staff makes you feel at ease.

EXTENDED STAY HOTELS WITH KITCHENS IN SEATTLE

Our Seattle extended stay hotel offers a home-away-from-home experience with our amenities, services, and well-appointed guest rooms and suites. Select guestrooms and suites feature full kitchens with stove, refrigerator, microwave, kitchen utensils, and dining area setup. Homewood Suites Seattle is one of few hotels with kitchens in Seattle.

IDEAL DOWNTOWN SEATTLE LOCATION

Of all the Seattle hotels near Pike Place, you'll find ours an excellent choice for lodging close to all the major points of interest in the Emerald City. If this if your first visit to the area, you will be quite surprised at the sheer number of things to see and do in Seattle. When you choose the Seattle hotel rooms of the Homewood Suites Pike St/Convention Center, you'll be in close proximity to the dining and shopping of Pike Place Market, and numerous other must-see attractions in Seattle's bustling and vibrant downtown area.

HOTEL NEAR CENTURY LINK FIELD AND SAFECO FIELD

Sports fans will love being just a short 10-minute drive from Safeco Field and Century Link Field, home of the Seattle Seahawks and Seattle Sounders. Additionally, we're just a few blocks away from Pike Place Market, Seattle Space Needle and the Paramount Theatre and just one block from the Washington State Convention Center & Trade Center and ACT Theatre Seattle.