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General Manager

posted September 11, 2019

Hersha Hospitality Management (HHM)
Philadelphia, PA
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About This Job

Opportunity:  General Manager

Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction. 

Potential Career Path

Area General Manager – Regional Director of Operations – Vice President of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
  • Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
  • In conjunction with sales leader, develop and implement sales and marketing plans.
  • Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
  • Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
  • Handle associate issues appropriately and in conjunction with human resources following HHM policies.
  • Participate in community affairs and maintain positive public image for HHM and hotel. 
  • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  • Travel to attend corporate meetings, sales trips and serve on committees.
  • Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly. 
  • Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
  • Oversee sales department operations, and regularly participate in sales calls/client visits.
  • Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s Degree in Business, Hospitality or a related field.
  • Previous hotel management experience required. 

Work Environment and Context 

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands,kneeling, or crouching.
  • Occasional travel required.

Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States.  HHM manages world class brands in the select service and full service markets as well as a ollection of independent, boutique hotels in key markets.

Join the Legacy of Strength!

Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement.  Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry.

Serve. Stretch. Succeed.

Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow.

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About This Employer

Hersha Hospitality Management (HHM)

510 Walnut Street 9th Floor
Philadelphia, PA 19106

(215) 238-1046

Management Company

www.hhmhospitality.com

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About the company

HHM, also known as Hersha Hospitality Management, is an industry-leading hotel management, investment and development firm. HHM provides turn-key management, asset management or receivership solutions for 106 hotels in 19 states, including more than 20 full service hotels and 24 independents.

Join the Legacy of Happiness

It is no coincidence that Hersha means “happy” in ancient Sanskrit. HHM’s rapid growth, focus on associate development and its commitment to serve guests, our associates and the local communities we work in, can make any hospitality career seeker happy.

The Legacy of HHM Happiness

The legacy of happiness symbolizes how HHM was built, namely on a strong foundation of core values: honesty, communication, community, personal growth and achievement. These values combined with a passion to serve others and a respect for every associate’s unique and valuable contributions is what makes us so successful. If you share our values and passion, HHM may be the place for you.

CAREER DEVELOPMENT

As HHM continues to stretch its properties across the country, we know our success is achieved through the collective and individual contributions of all associates. They are the heart and soul of our business and our ultimate goal is to maintain a culture of happiness in which our values are embedded and career development is encouraged. 

HALF OF THE GENERAL MANAGERS AT OUR
TOP 20 HOTELS HAVE BEEN PROMOTED
FROM WITHIN HHM.

Personal success is individually defined by each associate. HHM supports an individual’s desire to stretch professionally. We provide opportunities across various hotel brands, locations and job functions. As we grow, you grow.

At HHM, we are proud to employ some of the best in the industry.