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Communications Operator

posted September 11, 2019

La Quinta Resort & Club - A Waldorf Astoria Resort
La Quinta, CA
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404713 l

About This Job

Description

A Telephone Operator is responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?

As a Telephone Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
  • Provide information and demonstrate knowledge of all hotel facilities and services
  • Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
  • Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
  • Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!






EOE/AA/Disabled/Veterans

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About This Employer

La Quinta Resort & Club - A Waldorf Astoria Resort

49-499 Eisenhower Drive
La Quinta, CA 92253

(760) 564-4111

796 Room Resort

www.laquintaresort.com

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About La Quinta Palm Springs Resort

Few places on earth capture your spirit like La Quinta Resort & Club. An original desert hideaway at the foot of the spectacular Santa Rosa Mountains, La Quinta Resort & Club has been the personal refuge for Hollywood luminaries and world travelers [and their pets] since 1926. While you could easily spend a week lounging in the sun beside one of 41 pools that sit just steps from your guestroom door, the lush 45-acre resort offers so much more. This golf resorts in Palm Springs invites you to challenge golf’s legends on five championship courses, indulge in a rejuvenating afternoon at Spa La Quinta, savor creations of top chefs in one of seven restaurants, shop, play tennis, or simply indulge the luxury of doing nothing at all.

A La Quinta Palm Springs History

In the early 1920s, San Francisco businessman Walter H. Morgan was drawn to a place in the California desert that dwellers in these lands had long referred to as the Land of Eternal Sun. He envisioned a tranquil retreat that captured the essence of quiet hacienda-style living. Purchasing 1,400 acres from the native Cahuilla Indians, he enlisted the renowned architect Gordon Kaufman, along with scores of artisan craftsmen to make his dream a reality. From more than 100,000 hand-formed adobe bricks and 60,000 locally fired roof tiles, a small grouping of quaint casitas and a cozy dining room sprung up. Morgan called this place La Quinta.

Word quickly spread among Hollywood’s elite that Morgan’s oasis in the desert was a truly relaxing escape, far from the harsh glare of the limelight and away from prying eyes. The brightest stars came, each seeking the solitude of La Quinta for their own reasons. Garbo wanted to be alone. Gable came to rollick with friends. Frank Capra found creative inspiration and returned to his “Shangri-La of Screenwriting” again and again, eventually making it his home.

With time, the legend of La Quinta grew. Now a relaxed playground for championship golf, world-class tennis, fine dining and blissful spa experiences, La Quinta remains the original desert hideaway and the quintessential Palm Desert resort.

A World of Opportunities For You

From Oahu to Ontario, Hilton Worldwide continues to grow throughout the United States and Canada. Conrad Hilton founded our company in 1919 in Cisco, Texas, and developed a lasting brand that is recognized throughout the world. Today, you’ll find our corporate headquarters in McLean, Virginia, just a short distance from Washington, DC. We invite you to join us in locations throughout North America, where you can help us fulfill Conrad Hilton’s Vision to “fill the Earth with the light and warmth of hospitality” and provide the world-class guest service for which Hilton Worldwide is known.