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Spa Concierge

posted September 11, 2019

Las Alcobas, a Luxury Collection Hotel
Saint Helena, CA
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712055 l

About This Job

Job Description

Specific Responsibilities

Assist Spa Concierge Supervisor in Aroma blending Training Assists Spa Team in Aroma Blending preparation and completion of coursework

General

  • Is directly responsible for the day to day key processes in his/her area of work
  • Assists his/her supervisor in executing the day to day operational requirements
  • Attends all scheduled training sessions
  • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers

Departmental

  • Coordinates and performs guest arrival, departure and cashiering tasks in accordance with hotel standards
  • Provides genuine hospitality and recognition in the work area
  • Adheres to hotel credit policies and procedures
  • Has a thorough understanding of and actively uses available resources including databases and personal contacts
  • Provides individual assistance and accurate information in an effective and timely manner
  • Offers a special touch when an opportunity is presented
  • Anticipates guest needs and takes ownership of guest concerns and requests
  • Acts decisively to ensure guest satisfaction
  • Reports all glitches to Manager for further follow up
  • Possesses a high degree of product knowledge and relevant technical skills
  • Intuitively recommends resort facilities in a sensitive and personalized manner
  • Keeps abreast of events in the hotel
  • Handles unexpected situations in a composed and intelligent manner and in accordance with hotel policies and procedures

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Las Alcobas, a Luxury Collection Hotel

1915 Main Street
Saint Helena, CA 94574

(707) 963-7000

68 Room Hotel

www.marriott.com

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Our Hotel

Napa Valley is a mecca for all things food and wine. Encompassing all that Wine Country has to offer on historic land, Las Alcobas, an adults-only retreat, facilitates experiences that incorporate every sense. Downtown St. Helena and the Beringer Winery are within walking distance. Guests will be pampered in the indulgent spa, or they can relax beside the spectacular pool ringed by coveted seating areas and fire pits. A signature Chris Cosentino restaurant features a wraparound veranda and delights palates with innovative cuisine. Numerous function venues include a boardroom, a beautifully appointed event barn, and an event lawn with a show kitchen. Most of our Napa Valley hotel's 68 guest rooms and suites are adjoined by thoughtful outdoor terraces with fireplaces and vineyard views. Designed by Yabu Pushelberg, gracious interiors are appointed with custom furniture, Rivolta linens, and oversized bathrooms.