POSITION TITLE: Room Service Server
DIVISION/DEPARTMENT: Food and Beverage
REPORTS TO (TITLE): Food & Beverage Management
DATE (Revised): April 2019
BASIC FUNCTION: The Room Service Server is responsible for providing prompt, courteous and knowledgeable service to in-room dining guests. Accepts in-room dining orders, notifies line cooks of order and assists in preparing tray for delivery.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
High school diploma or equivalent.
Two years restaurant experience preferred.
High volume experience.
Fine Dining experience.
Food and service knowledge.
Wine and beverage knowledge.
v Ability to effectively identify and manage constantly shifting priorities.
Interact with guests to take drink and food orders over the phone.
Communicate with kitchen for food ordering.
Ensure prompt delivery of food to the guest’s table.
Have working knowledge of liquor, beer, wine and food that is served at the property.
Handle all checks and cash according to procedures.
Be familiar with all property amenities, services and services.
Attend any and all mandatory F&B training sessions or meetings deemed necessary by direct reports.
Adhere to the policies of the Hotel and Outlets as set forth in the Employee Handbook and report any observed violations to immediate supervisor and/or Human Resources.
Will perform additional duties as requested by the Executive Chef, Chef de Cuisine, Bar Manager, Assistant Manager or Director of Restaurant Operations.
Attendance and service of special events, holiday brunches and restaurant buyouts.
Assist in other areas of F&B.
Greet guests as they enter the restaurant or lounge and acknowledge their departure.
Indoors, dimly lit, carpeted, climate controlled environment. Hard kitchen floors with occasional slippery or greasy areas. Handling hot china and silver. Outdoors, cement surfaces, with exposure to outdoor climate and elements.
Eldorado Hotel & Spa in Santa Fe is one of the premier Santa Fe hotels, where award-winning luxury and unexpected delights set the stage for an enchanting visit. Our grand hotel is conveniently located near the Historic Santa Fe Plaza, offering the perfect embodiment of the spirit of the city. We welcome guests to come experience our luxurious Santa Fe accommodations and amenities including on-site restaurant and bars, roof-top pool, more than 22,000 square feet of indoor and outdoor event space.
For 30 years Eldorado Hotel & Spa has provided exceptional Santa Fe lodging. Our AAA Four-Diamond-rated Santa Fe hotel in downtown Santa Fe offers spa services unparalleled to other luxury Santa Fe hotels. We are also a proud member of Preferred Hotels & Resorts, offering iPrefer consumer loyalty points at a global collection of independent hotels.
With more than 22,000 square feet of event space including outdoor space surrounded by views of downtown Santa Fe and the Sangre de Cristo Mountains, Eldorado Hotel & Spa offers a wide range of locations for social and business events. The hotel's professional events staff will help plan your event to perfection.
Santa Fe's most beautiful weddings happen at Eldorado Hotel & Spa. Couples have the opportunity to select their desired location from an array of stunning ballrooms, intimate spaces, a romantic patio, and an elegant non-denominational chapel--La Capilla de Oro! To make our brides' day even more special, we suggest a special day with spa treatments designed just for the bride at our hotel's Nidah Spa.