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Front Office Manager

posted September 11, 2019

Hyatt House Scottsdale/Old Town
Scottsdale, AZ
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790773 l

About This Job

Opportunity:  Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager - Area General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate’s or Bachelor’s degree preferred.
  • 2 to 5 years hospitality related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Hyatt House Scottsdale/Old Town

4245 North Drinkwater Boulevard
Scottsdale, AZ 85251

(480) 946-7700

164 Room Hotel

www.hyatt.com

Our Hotel

Hyatt House Scottsdale / Old Town offers an inviting atmosphere located within walking distance of many interesting cultural attractions and things to do in Old Town Scottsdale. For outdoor fun in the area, our Scottsdale, AZ hotel is surrounded by championship golf courses, hiking and biking, Arizona State University sports, and family activities, like the Desert Botanical Garden.

Hyatt House Scottsdale / Old Town knows it doesn't entirely feel like home without that furry member of the family. That's why our hotel welcomes dogs. 

No matter what the temperature is outside, conditions are almost always perfect for a swim at our Scottsdale, AZ hotel. Our outdoor pool offers plenty of lounge chair and, tables.