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Hotel Sales Coordinator

posted September 14, 2019

Embassy Suites by Hilton St. Louis Airport
Bridgeton, MO
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719083 l

About This Job

  • Assists with identifying and soliciting new accounts
  • Assists with maintaining existing accounts
  • Assists with achieving monthly revenue booking goals
  • Assists with completing daily/weekly/monthly reports
  • Receives and responds to requests for information and inquiries by responding directly to the customer or routing calls to the appropriate team member
  • Composes and distributes routing correspondence, reports or contracts (to include BEOs, Sales Contracts, PACE Reports, Statistical Reports) based upon organizational practice, policies, and at the direction of the Director of Sales or GM
  • Ensures all documents are completed accurately and on time and maintains sales records and filing system
  • Reserves conference space and books blocks of rooms for guests
  • Assists with set up, maintaining, and clearing of banquet space before and after events
  • Administers group and meeting/banquet events including greeting all groups, creating and placing welcome amenities in rooms, finalizing items with the group at check in/out
  • Follows up with past clients to ensure guest satisfaction
  • Coordinates with customers on due dates for rooming lists, cut off dates, BEOs, contracts, etc.. to ensure that all deadlines are met
  • Responds to all guest inquiries and third party meeting leads in a timely fashion
  • Details banquet event orders and distributes to staff
  • Creates and maintains group blocks and catering/banquet events in the property PMS systems
  • Conducts inspections of guest and meeting rooms, banquet facilities to ensure they meet customer expectations
  • Works closely with front desk to ensure accuracy of reservations, groups, events
  • Works client-related special events
  • Abides by Prime Time Selling hours
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of High School education, post-high school education preferred
  • Minimum of 1 year in hotel or conference Catering/Sales Assistant role

KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to communicate effectively verbally and in writing
  • Excellent listening and problem-solving skills
  • Ability to exceed expectations of guests and team members
  • Negotiating Skills
  • Strong computer skills
  • Must have flexible work hours that may include evenings, weekends, and holidays
  • Sales Focus
  • Written Communications
  • Approachability
  • Time Management
  • Integrity/Trust
  • Functional Technical

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Embassy Suites by Hilton St. Louis Airport

11237 Lone Eagle Drive
Bridgeton, MO 63044

(314) 739-8929

159 Room All Suite

embassysuites3.hilton.com

At A Glance

Conveniently located only two miles from the Lambert - St. Louis International Airport and nearby numerous entertainment highlights and tourist attractions, the Embassy Suites St. Louis - Airport hotel is an ideal base for immersing yourself in the cultural vibrancy of St. Louis, Missouri. Find fun and entertainment for the whole family at popular attractions near our hotel, including the St. Louis Zoo and St. Louis Science Center.

The hotel is well situated to cater to the needs of corporate travelers with easy access to business and corporations. Corporate guests will also appreciate the excellent range of services available, including flexible meeting spaces, 24-hour BusinessLink™ Business Center and WiFi access.

Our full-service St. Louis Airport hotel offers a range of spacious and beautifully furnished two-room suites. Each suite boasts stylish decor with modern color schemes and features a private bedroom with separate living area. Surf the web with WiFi access, also available in all suites for your convenience.

Maintain your fitness routine during your stay and work out in the fitness center.  Swim laps in the sparkling swimming pool or take a dip in the relaxing whirlpool. Start each day with our complimentary cooked-to-order breakfast in the hotel atrium. In the evening, unwind at the nightly Evening Reception, offering complimentary drinks. Indulge in a delicious meal at Anne Morrow’s and enjoy exquisite cuisine in a sophisticated atmosphere.