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Front Office Supervisor

posted September 12, 2019

Home2 Suites by Hilton Eugene Downtown University Area
Eugene, OR
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Widewaters Hotels is looking for an outgoing and friendly FRONT OFFICE SUPERVISOR for our BRAND NEW Home2 Suites by Hilton - Eugene Downtown University Area, OR! Apply today to join a growing TEAM!
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About This Job

Job overview

The Front Office Supervisor is responsible for overseeing the daily operations of the Front Office and assisting the Front Office managerial personnel in the overall operation of the Front Office. This employee will ensure that front desk communications meet hotel standards for maximum guest satisfaction. This employee will act as the main contact for guest and other hotel departments in the absence of Front Office managerial personnel or as required.  

What you will be doing

  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Make and confirm reservations.
  • Review current day expected arrivals and check all VIP and special request reservations to ensure that they are preregistered, blocked properly and other departments are notified of room assignment.
  • Review daily room availability and relay all pertinent information to front desk agents, reservations, telephone operators, department managers and other supervisors.
  • Complete room’s reports as necessary.
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Oversee front office operations in the absence of the Front Office Managerial Personnel.
  • Observe and supervise front desk agents and ensure that established procedures are completed in accordance with policy and procedures.
  • Assists and/or develops the scheduling with the General Manager or Front Office Managerial Personnel.   Coordinate breaks for staff to ensure there is coverage at the desk at all times and work is completed efficiently according to schedule.
  • Must have thorough knowledge of Night Audit policies and procedures.
  • Assist General Manager or Assistant General Manager in interviewing and training. 
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Assists others as needed and special projects, as necessary.

Requirements

  • High School education or equivalent. 
  • A minimum of 1-2 years’ experience in hospitality a supervisory rooms role.
  • Knowledge of basic math and analytical skills, as well as budgetary analysis capabilities.                       
  • Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Ability to supervise situations and accomplish goals on a timely basis.
  • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA and NLRA.
  • Must be able to participate in the hotel’s MOD program.
  • Must have a positive attitude at all times.

Widewaters Hotels' Mission and Values

Widewaters Hotels' Mission is an innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude, Effort & Work Ethic we have created a vibrant company culture and a compass for our actions.

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

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About This Employer

Home2 Suites by Hilton Eugene Downtown University Area

102 West 11th Avenue
Eugene, OR 97401

(541) 342-3000

120 Room Extended Stay

home2suites3.hilton.com

Managed by

At A Glance

Located about 1 mile west from the University of Oregon campus and about 1 mile south of the Downtown Eugene Market District.

Guests will find all the comforts of home in the heart of downtown Eugene near the University of Oregon and Lane Community College. Enjoy our ideal location to a wide array of restaurants, shops, and entertainment options within walking distance while the hotel puts you in easy reach of many corporations and local businesses.

You’ll discover you can stay as long as you need in our contemporary, spacious suites with separate living, dining and sleeping areas as well as fully equipped kitchens complete with full-size refrigerators, dishes, microwaves, cooktops and flatware. Utilize the flexible space and moveable furniture to create a customized home or office environment that is just your style. All of our suites feature a full-size sofa sleeper providing plenty of space for extra guests. Choose from suites with a king or two queen-sized beds.

Stay active with a swim in the indoor saline pool or cozy up by the fire pit on our outdoor patio. Start your day off right around the Inspired Table™ for free breakfast, featuring over 400 options including hot breakfast sandwiches, fresh fruit, coffee and juices. Make the most of your time at our Spin2 Cycle Center, a combination laundry and fitness facility, and stock up on snacks, travel essentials, beverages and microwavable meals at our 24-hour Home2 MKT®.