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Hotel Operator

posted September 12, 2019

InterContinental Minneapolis-St. Paul Airport
Saint Paul, MN
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798417 l

About This Job

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Operates the PBX switchboard on assigned shift.
  • Ensures all incoming calls are answered within three rings.
  • Uses the guest/team member's name if known at all times.
  • Must be able to initiate and engage in conversation in a professional and friendly manner.
  • Sets wake up calls with accuracy.
  • Serve as an information source for the hotel guests.
  • Must be able to work effectively with multiple activities occurring simultaneously.
  • Ability to work within established time frames with limited supervision.
  • Gives out information and directs calls to the appropriate extension with accuracy.
  • Maintains proper phone etiquette while being courteous and friendly to callers.
  • Takes messages for Executives, staff members, and/or patrons as appropriate and necessary.
  • Utilized property radio system to contact various departments and staff.
  • Responds to common inquiries or complaints.
  • Learns and stays abreast of property, administrative, amenity and event information.
  • Follows all Company and Departmental policies and procedures.
  • Reports any suspicious telephone activities to immediate supervisor.
  • Understands and relays what actions are to be taken during an emergency, such as a bomb threat, fire, ect.
  • Any and all other duties as assigned by supervisor or manager.

EDUCATION & EXPERIENCE

High school diploma or GED required. Knowledge of multi-phone line system preferred. Pleasant phone voice and hospitable personality. Previous job related experience in another hotel company is preferred.

Airport badging not required.

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About This Employer

InterContinental Minneapolis-St. Paul Airport

5005 Glumack Drive
Saint Paul, MN 55111

(612) 725-0500

291 Room Hotel

www.ihg.com

Managed by

Our Hotel

Dynamically-designed as the ultimate destination for both leisure and business, and enviably the only hotel connected to the airport, this stunning, brand-new property is also seamlessly accessed by direct road with dedicated parking or light rail. Relax in sophisticated guest rooms and luxury spa, dine in 3 outstanding restaurants or host an event in 25,000 sf of meeting space, all conveniently located only 20 minutes to the downtowns of Minneapolis or St. Paul and 5 minutes to Mall of America.