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Guest Service Agent Part-Time

posted September 12, 2019

Hyatt House Pleasant Hill
Pleasant Hill, CA
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734589 l

About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Hyatt House Pleasant Hill

2611 Contra Costa Boulevard
Pleasant Hill, CA 94523

(925) 934-3343

142 Room Hotel

www.hyatt.com

Our Hotel

A contemporary, upscale destination in the heart of the Bay Area, Hyatt House Pleasant Hill appeals to every traveler. Our hotel is a prime location for conducting business, relaxing, shopping, dining and exploring. We invite guests to visit us for a romantic getaway in the wine country, or attend a wedding celebration with friends. They'll enjoy life around the House.

Hotel staff is always friendly, breakfast is tasty and the made to order omelets just put it over the top. Great location, close to the freeway but also close to loads of places to eat or go see a movie with only a walk away to get it. This is a great place to stay for work or pleasure.