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Director of Guest Services On Call

posted August 13, 2019

The Raphael Hotel
Kansas City, MO
The historic Raphael Hotel Autograph Collection is looking for a Director of Guest Services to join our award-winning team.
493265 l

About This Job

We have exceptional expectations at the Raphael Hotel.  We are looking for a like-minded individual who is a confident leader, committed to excellence, and has a passion for hospitality to help us achieve our goals.

What you will be doing

  • Manage the Front Desk, Bell/Valet, and Reservations departments.
  • Hire, train and ensure each team member is empowered to deliver excellent customer service.
  • Ensure staff is upholding and exceeding Marriott and Forbes standards.
  • Administrator for Opera PMS, MARSHA, and other Marriott applications.


The ideal candidate for this position

If you have strong leadership & customer service skills paired with a smart & professional appearance, you will be a perfect addition to the team. Those candidates possessing Marriott and Opera experience will be highly preferred.

Additional characteristics and skills:
  • Positive and professional attitude 
  • Confident leader with a passion for hospitality
  • Quickly and efficiently completes tasks
  • Organized with strong attention to detail
  • Prior Marriott, Opera, and CI/TY experience
  • Impeccable guest service
  • Adaptability
  • Ability to multitask
  • Works well alone and with others
  • Works well under pressure
  • Flexible


  • Competitive compensation varies on experience.
  •  Medical Insurance
  •  401K


  • We Drug Test
  • We Verify Work Authorization using E-Verify


Compensation: 40-50K based on experience, plus benefits.


About This Employer

The Raphael Hotel

325 Ward Parkway
Kansas City, MO 64112

(816) 756-3800

126 Room Hotel

Hotel Jobs & Employment at The Raphael Hotel

The Raphael Hotel, Kansas City's Original Boutique Hotel on the Country Club Plaza, has been voted one of the top 500 hotels in the world by Travel & Leisure magazine.

The Raphael is patterned after Europe's finest boutique hotels. It is our philosophy that people are the most important resource for the successful operation of our hotel. At The Raphael we strive to find the right associate for the right job. We embrace training programs with associates and believe in continuous improvement for every position.

We are seeking enthusiastic, self-motivated, service minded and flexible individuals. Candidates should have the desire and commitment to provide excellent customer service in all aspects of their position. Candidates should have a minimum of 1-year relative experience in the position for which they are applying. We offer a fun work environment, competitive wages, bus pass discounts, health/dental insurance, 401k and lodging discounts.

We are proud to be an Equal Opportunity Employer and drug free work environment. Come join our family and be a part of the on-going tradition of this award-winning, historic Kansas City landmark hotel.