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Front Desk, Sales Center

posted October 12, 2019

West 57th Street by Hilton Club
New York, NY
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521558 l

About This Job

Job Description
What will I be doing?
As a Coordinator Sales Gallery you would have the first level of interaction with our potential clients coming into the Sales Gallery.  The position focus is to provide the highest level of customer service, while assisting in day-to-day sales operations and administrative duties.
  • Greets and interacts with guests and owners in the gallery
  • Handles all pre-arrival processes for their sales presentation including recording their reservation, assigning their Sales Executive and handling the gifting program.
  • Ensures all Front of the House areas are presentable and up to HGV standards.
  • Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
  • Completes and updates reports and forms to assist Sales and Marketing operations. 
  • Updates vacation planners on a daily basis for the Sales team.
  • Handles multi phone lines and assisting guests with inquiries and information.  
  • Administers sales rotation and record attendance for all Sales Executive attendance.  
  • Calculates and tracks all gifting for proper coding. 
  • Provide exceptional customer service by actively participating and engaging kids in activities and games.
  • Must be able to multi-task with meeting internal and external customer requests while managing a busy sales rotation (Power Line) and sales center activity.
  • Runs required reports.
  • Reconciles cash bank balances.
  • Carries out a reasonable request by management
Qualifications
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • High school graduate or equivalent. 
  • At least 1-2 years of front desk or guest service experience for a hotel or property.
  • Must be able to work a flexible schedule including weekends.
  • Ability to effectively communicate in the English language (written and verbal). To read comprehend simple instructions, short correspondence and memos. 
  • Professional appearance and attitude
  • Strong commitment to the consistent delivery of quality guest service.
  • Ability to work independently to meet required duties and deadlines. 
  • Strong ability to multi-task responsibilities.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Timeshare/Vacation Ownership experience is a plus
  • Previous experience with Chorus and Voice systems
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About This Employer

West 57th Street by Hilton Club

102 W 57th Street
New York, NY 10019-3302

(212) 379-0103

166 Unit Time-Share

www.hiltongrandvacations.com

At A Glance

With a truly distinctive setting complemented by world-class amenities, West 57th Street by Hilton Club delivers a Manhattan experience that is luxurious and, above all, unforgettable. This 28-story building is the first ground-up residential shared ownership property ever developed in New York City. Located in the heart of midtown Manhattan's prestigious Plaza District, West 57th Street by Hilton Club is close to the city's most celebrated destinations, including Lincoln Center, Central Park, Carnegie Hall and Fifth Avenue’s world-famous shopping. Highlighting the gracious list of property features is a spacious outdoor terrace adjoining the Owners Lounge.

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