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Front Office Manager

posted September 18, 2019

Best Western Plus Grand Strand Inn & Suites
Myrtle Beach, SC
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About This Job

We are seeking an energetic Front Office Manager to join our team at the Best Western Plus-Grand Strand hotel on the beach!

What you will be doing

  • Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Motivate, coach, counsel and discipline all Guest Services personnel according to set standards.  
  • Prepare and conduct all Guest Services interviews and follow hiring procedures.
  • Develop employee morale and ensure training of Guest Services personnel.
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
  • Attend daily and monthly Rooms meetings.
  • Participate in required M.O.D. program as scheduled.
  • Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Ensure that no-show revenue is maximized through consistent and accurate billing.
  • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
  • Monitor proper operation of the P.B.X. console and ensure that employees maintain standards.
  • Ensure staff greet and welcome all guests approaching the Front Desk.
  • Ensure implementation of policies and house rules. Understand hospitality terms.
  • Ensure sign off of all Service Standards by Position for Guest Services staff.
  • Assist in preparation of revenue and occupancy forecasting.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
  • Ensure correct and accurate cash handling at the Front Desk.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Maintain and monitor "Lost and Found" procedures and policies.
  • Establish and maintain key control system.
  • Ensure participation within department for monthly team meeting.
  • Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
  • Monitor all V.I.P.'s, special guests and requests.
  • Maintain required pars of all front office and stationary supplies.
  • Review daily Front Office work and activity reports generated by Night Audit.
  • Review Front Office log book and Guest Request log on a daily basis.

Benefits

  • Eligible for Medical/Dental/Vision after 30 days
  • PTO
  • Free parking
  • Discounted hotel stays at Linchris properties 
  • Upward mobility within company

Compensation: 35,000 -$45,000 per year

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About This Employer

Best Western Plus Grand Strand Inn & Suites

1804 South Ocean Boulevard
Myrtle Beach, SC 29577-4695

Telephone (843) 448-1461
Reservations (800) 433-1461

Experience "Southern Hospitality Best Western Style" at the BEST WESTERN PLUS Grand Strand Inn & Suites in Myrtle Beach, SC

The main building is located across the street from the ocean: only about 100 yards from the sand! Here, there is a wide variety of room types for every party- suites, efficiencies, and two- and three- bedroom penthouses. These clean, affordable units are sure to put you at ease.

The beachfront building is completely non-smoking (including the common areas) and includes singles, doubles, king and queen suites, and a three bedroom penthouse. All oceanfront rooms have direct ocean views... and private balconies with rocking chairs!

Our private cottages and apartment unit (located west of our main building) or our large penthouses (located either in our main building or oceanfront building) will quickly become your "home away from home". Come with family or friends and stay in the two- or three-bedroom units, or have a more intimate experience in the one-bedroom units.

Join us at the highest ranked BEST WESTERN PLUS property in Myrtle Beach, where you can find every convenience you could want for an enjoyable and relaxing vacation. We cater to families and couples with two separate buildings: a non-smoking oceanfront building and the main building, which is across the street from the beach. Between these two buildings and our specialty cottages & penthouses, the hotel features 19 different room types designed to accommodate any party's need. Our central location in Myrtle Beach is near the Myrtle Beach International Airport and Family Kingdom Amusement Park, with restaurants, bars, and attractions within walking distance.