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Guest Service Representative

posted August 21, 2019

Hampton Inn & Suites St. Paul Oakdale/Woodbury
Saint Paul, MN
Guest Service Representative position available at a Brand-New Hampton Inn & Suites Oakdale. Great Pay and team member benefits. We are a family-based company. The ideal candidate is a hard-working person that values a family culture.
777167 l

About This Job

Job Overview

As a Guest Service/Front Desk Associate, you are responsible for providing our guests with the highest level of service possible in an efficient, courteous and professional manner while assisting them with the check-in and check-out process and assisting with travel and/or activity arrangements.

When will I be working?

This position requires working in shifts. We are currently hiring Full Time and/or Part Time associates who are willing to work morning/evening/night shifts. The shift hours are from 7 am - 3 pm, 3 pm - 11 pm, or 11 pm - 7 am.

What you will be doing

  • Checking guests in and out of the hotel in an efficient, courteous and professional manner
  • Ensuring that special requests are noted and fulfilled
  • Communicating with all departments regarding in house VIPs and any special requests/needs
  • Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
  • Informing guests of hotel services, features and room amenities
  • Providing information and/or answering questions about local area attractions and things to do
  • Assisting guests with travel and activity arrangements prior to their arrival
  • Coordinating all guest requests for special arrangements or services in a courteous and efficient manner
  • Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
  • Managing and resolving all guest complaints and compliments in a professional and courteous manner
  • Maintaining an up to date working knowledge of all property amenities as well as any special events
  • Closing and securing the property at the end of the business day
  • Performing closing paperwork duties including, but not limited to, auditing all charges and postings, reconciling daily activity and closing all accounts in preparation for the new business day

The ideal candidate for this position

The ideal Guest Services/Front Desk Associate candidate will preferably have at least one year of Front Desk experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction. The minimum qualifications for this position are:

  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
  • Ability to read, comprehend and write simple instructions and/or short correspondence and memos
  • Ability to handle stressful situations in a calm, professional manner
  • Pleasant telephone demeanor
  • Must have the ability to work a varied schedule that may include evenings, nights, and weekends

What are we looking for

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

As part of the Hilton Family our vision “to fill the earth with the light and warmth of hospitality” that unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Compensation: 11 - 13


About This Employer

Hampton Inn & Suites St. Paul Oakdale/Woodbury

436 Imperial Ave N
Saint Paul, MN 55128

(651) 739-7436

100 Room Hotel

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A welcoming hotel minutes from downtown Minneapolis.

At our warm and friendly Hampton Inn & Suites St. Paul Oakdale Woodbury hotel, you’ll be located near I-94 and 494, within minutes of downtown Minneapolis. Opened in November 2017, our hotel in Oakdale/Woodbury offers easy access to a variety of retail and business offices, such as Xcel and Energy Center. We’re one of the closest hotels to 3M, and are less than one mile from several restaurants, granting you plenty of dining options.

Start each day with a free hot breakfast of freshly baked waffles, eggs, bacon, cereal, fruit and other favorites. In a hurry? Grab a Hampton On the Run™ Breakfast Bag, available Monday through Friday. At our St. Paul area hotel near Woodbury, you’ll find fresh and bright guest rooms with a microwave, mini-fridge, LED HDTV, coffeemaker, and a work desk with ergonomic chair. Feel rested after a great night’s sleep on the clean and fresh Hampton bed®, and stay connected with free WiFi in every room. Upgrade to a suite for more space and a wet bar.

Our 24-hour Suite Shop is open for snacks and drinks, and there’s free coffee and tea service in the lobby. Work out in the 24-hour fitness center, or go for a swim in the heated indoor pool. Our business center and guest laundry room are both open 24 hours for your convenience. We have flexible meeting spaces for small conferences and meetings.