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Assistant General Manager

posted August 13, 2019

Baltimore Marriott Inner Harbor at Camden Yards
Baltimore, MD
797937 l

About This Job

The Assistant General Manager will participate in the following:

Assisting the Operational and Financial Management of the Property

Ensures that all brand standards are being maintained in each area of the property.

Ensures all team members meet or exceed all brand requirements.

Oversees the operation of the all property departments.

Promotes both Guarantee of Fair Treatment and Open Door policies.Ensures a viable key control program is in place.

Maintains current licenses and permits as prescribed by local, state and federal agencies.

Provides a safe working environment in compliance with OSHA/MSDS.

Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.Complies with all corporate accounting procedures.

Performs required annual Quality audit with GM and RD.

Supporting the Management and Development of Departmental Teams

 Stays readily available/approachable for all employees.

Extends professionalism and courtesy to employees at all times.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.

Sets clear performance expectations with the General Manager.

Assists team supervisors with constructive coaching and counseling.

Solicits feedback for continuous improvement.

Managing the Guest Experience

Extends professionalism and courtesy to guests at all times.

Motivates and encourages staff to solve guest and employee related concerns.

Provides excellent customer service by being readily available/approachable for all guests.

Takes proactive approaches when dealing with guest concerns.

Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

Conducting Human Resource Activities

Ensures orientations for new team members are thorough and completed in a timely fashion.

Takes proactive approaches when dealing with employee concerns.

Ensures property hiring practices comply with I-9, ADA and EEO requirements and strives for a culturally diverse work place.

Performs other duties as assigned and needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


About This Employer

Baltimore Marriott Inner Harbor at Camden Yards

110 South Eutaw Street
Baltimore, MD 21201

(410) 962-0202

524 Room Hotel

Our Hotel

An elevated travel experience awaits you at Baltimore Marriott Inner Harbor at Camden Yards. Nestled within the city's thriving Arts & Entertainment district, our hotel offers unparalleled access to Baltimore landmarks including the National Aquarium, M&T Bank Stadium, Royal Farms Arena and Oriole Park at Camden Yards. Stretch out in stylish rooms and suites featuring high-speed Wi-Fi access, Plug-In technology panels, flat-screen TVs and featherbed mattresses. Watch sports as you enjoy seafood and drinks at The Yard, which boasts a unique wine and beer wall, or stop by Bricknfire for a slice of artisanal pizza. Our hotel also offers a 24-hour gym for your convenience. If you're hosting an event in the Inner Harbor, we provide 18,472 square feet of indoor and outdoor space, as well as comprehensive planning and catering services. We're also near the Convention Center, for those attending events at that venue.