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Telephone Operator

posted September 12, 2019

Waldorf Astoria Dubai International Financial Centre
Dubai, Financial Centre, United Arab Emirates
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644490 l

About This Job

Description

A Telephone Operator for the Waldorf Astoria Dubai International Financial Centre accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.



What will I be doing?



As a Telephone Operator for the Waldorf Astoria Dubai International Financial Centre, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Telephone Operator contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Accept and deliver all messages correctly and promptly for both Guests and management
  • Ensure all wake up calls take place at the correct time
  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
  • Handle emergency calls immediately and relay comprehensive and accurate information, as required
  • Demonstrate a high level of customer service at all times
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Attend appropriate training courses, when required
  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
  • Follow company brand standards
  • Assist other departments, as necessary

Requirements

What are we looking for?



Telephone Operator for the Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude and good communication skills, especially on the telephone
  • Commitment to delivering a high level of customer service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a customer-focused industry
  • OnQ experience

What will it be like to work for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!





EOE/AA/Disabled/Veterans

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About This Employer

Waldorf Astoria Dubai International Financial Centre


Dubai, Financial Centre
United Arab Emirates

247 Room Hotel

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Opening Soon!

Hilton Worldwide has announced it is to open a Waldorf Astoria hotel in the Dubai International Financial Centre (DIFC).

A management agreement has been signed with Ward Holdings for the property, which is expected to start welcoming guests in Autumn 2017.

Waldorf Astoria Dubai International Financial Centre will feature 247 guest rooms, as well as a range of upscale dining options, spa and wellness facilities.