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Personal Concierge

posted September 12, 2019

Waldorf Astoria Dubai International Financial Centre
Dubai, Financial Centre, United Arab Emirates
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644490 l

About This Job

Description

A Personal Concierge for the Waldorf Astoria Dubai International Financial Centre, engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Personal Concierge Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.


What will I be doing?


As a Personal Concierge for the Waldorf Astoria Dubai International Financial Centre, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Personal Concierge Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

  • Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
  • Be responsible for special room assignments and suite occupancies
  • Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
  • Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
  • Manage the Guest Relations Desk in the hotel lobby
  • Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
  • Maintain the inventory of Guest amenities
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

Requirements

What are we looking for?



A Personal Concierge for the Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
  • Computer literate and able to navigate through Company systems
  • Professional manner with an emphasis on hospitality and guest service
  • Guest relations experience in the hotel, leisure, and/or entertainment sectors
  • Proven ability to listen and respond to demanding Guest needs
  • Conflict resolution experience
  • Cash handling experience

What will it be like to work for Waldorf Astoria Hotels & Resorts?


Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!







EOE/AA/Disabled/Veterans

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About This Employer

Waldorf Astoria Dubai International Financial Centre


Dubai, Financial Centre
United Arab Emirates

247 Room Hotel

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Opening Soon!

Hilton Worldwide has announced it is to open a Waldorf Astoria hotel in the Dubai International Financial Centre (DIFC).

A management agreement has been signed with Ward Holdings for the property, which is expected to start welcoming guests in Autumn 2017.

Waldorf Astoria Dubai International Financial Centre will feature 247 guest rooms, as well as a range of upscale dining options, spa and wellness facilities.