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Lobby Hostess

posted September 12, 2019

Waldorf Astoria Dubai International Financial Centre
Dubai, Financial Centre, United Arab Emirates
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644490 l

About This Job

Description

A Lobby Hostess for the Waldorf Astoria Dubai International Financial Centre engages with our Guests throughout the entire hospitality experience. From check-in to check-out.


What will I be doing?

As a Lobby Hostess for the Waldorf Astoria Dubai International Financial Centre, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Lobby Hostess truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

  • Welcome all Guest upon arrival
  • Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
  • Maintain the inventory of Guest amenities
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

Requirements

What are we looking for?


Lobby Hostess for the Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
  • Computer literate and able to navigate through Company systems
  • Professional manner with an emphasis on hospitality and guest service
  • Guest relations experience in the hotel, leisure, and/or entertainment sectors
  • Proven ability to listen and respond to demanding Guest needs
  • Conflict resolution experience

    What will it be like to work for Waldorf Astoria Hotels &
    Resorts?

    Waldorf Astoria provides guests the exceptional environment and
    the personalised attention of True Waldorf Service that creates a singular
    experience. If you understand the value of personalised attention and know how
    to treat even the most extraordinarily different experiences with the same rich
    level of customer service, you may just be the person we are looking for!




    EOE/AA/Disabled/Veterans

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    About This Employer

    Waldorf Astoria Dubai International Financial Centre


    Dubai, Financial Centre
    United Arab Emirates

    247 Room Hotel

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    Opening Soon!

    Hilton Worldwide has announced it is to open a Waldorf Astoria hotel in the Dubai International Financial Centre (DIFC).

    A management agreement has been signed with Ward Holdings for the property, which is expected to start welcoming guests in Autumn 2017.

    Waldorf Astoria Dubai International Financial Centre will feature 247 guest rooms, as well as a range of upscale dining options, spa and wellness facilities.