Search 17,505 current hospitality jobs

Director of Operations

posted October 13, 2019

Hyatt Centric 39th & 5th New York
New York, NY
797516 l

About This Job


Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.


1, Ensures that all brand standards are being maintained in each area of the property.

2. Oversees the operation of the all property departments.

Promotes both Guarantee of Fair Treatment and Open Door policies.

Maintains current licenses and permits as prescribed by local, state and federal agencies.

Provides a safe working environment in compliance with OSHA/MSDS.

Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Complies with all corporate accounting procedures.

Performs required annual Quality audit with GM and RD.

Supporting the Management and Development of Departmental Teams

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.

Sets clear performance expectations with the General Manager.

Assists team supervisors with constructive coaching and counseling.

Motivates and encourages staff to solve guest and employee related concerns.

Provides excellent customer service by being readily available/approachable for all guests.

Takes proactive approaches when dealing with guest concerns.

Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

Ensures orientations for new team members are thorough and completed in a timely fashion.

Ensures property hiring practices comply with I-9, ADA and EEO requirements and strives for a culturally diverse work place.

Performs other duties as assigned and needed.


High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area, or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. 

Ability to work AM and PM shifts, including weekends and holidays.

Ability to read, write and speak the English language fluently. 


Brand experience preferred. 

Advanced knowledge of Microsoft Office. 

Self-starting personality with an even disposition. 

Maintain a professional appearance and manner at all times. 

Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. 

Basic mathematical skills and ability to make accurate mathematical calculations. 

Ability to effectively deal with guest and employee concerns in a friendly and positive manner. 

Ability to access and accurately input information using a moderately complex computer system. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


About This Employer

Hyatt Centric 39th & 5th New York

16 E 39th Street
New York, NY 10016

(212) 726-9700

162 Room Hotel

Welcome to Hyatt Centric 39th & 5th New York

Explore the Heart of Manhattan. Make yourself at home in our boutique hotel steps away from the towering Art Deco spire of the Empire State Building. Stay in the heart of the Big Apple at Hyatt Centric 39th & 5th New York, a short walk from Bryant Park, Grand Central Terminal, and the famed marble entrance of the New York Public Library.

The hotel is your starting point in the heart of New York City. Our staff of true locals can tell you how to find some of their favorite spots to explore.

Discover 162 elegant yet individual rooms in the bustling center of Midtown Manhattan. Book a city view room within Hyatt Centric 39th & 5th New York to gaze at the city’s iconic skyline, or stretch out in a deluxe room with a private terrace. After you’ve settled in, step outside to snap a photo of the iconic stone lions at the entrance of the New York Public Library, only a three-minute walk away.

Dress up and dine in at the Northern Italian restaurant inside Hyatt Centric 39th & 5th New York, where the kitchen crafts refined pasta and regional specialties. In the evening, head to our rooftop bar to take in views of the Empire State Building as you sip craft cocktails.