Search 17,956 current hospitality jobs

Assistant Front Office Manager

posted September 3, 2019

Hyatt Regency Pittsburgh International Airport
Pittsburgh, PA
Apply
735111 l

About This Job

Why you will like working here

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Job Responsibilities:

Key responsibilities of a Assistant Front Office Manager include:

  • Ensuring that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
  • Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service  recovery when applicable
  • Ensuring that all safety and security policies and procedures are followed
  • Interviewing, hiring, coaching and developing team members
  • Evaluating team performance and taking appropriate corrective action as needed to hold team members accountable
  • Setting goals, providing ongoing feedback, and rewarding/recognizing team members
  • Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts
  • Preparing and adjusting weekly payroll items
  • Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner.
  • Maintaining an efficient system of communication between the Front Office and other departments, with particular attention to guest arrivals and departures
  • Monitoring and maintaining the front office systems and equipment to ensure their optimum performance

Job Qualifications:

  • Minimum of two years front desk experience in a hotel property of similar size and quality
  • Minimum of one year supervisory experience
  • Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
  • Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
  • Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
  •  Must have excellent supervisory and interpersonal skills 

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. 

Apply

About This Employer

Hyatt Regency Pittsburgh International Airport

1111 Airport Boulevard
PO Box 12420
Pittsburgh, PA 15231

(724) 899-1234

336 Room Hotel

www.hyatt.com

Follow us:

Pittsburgh Luxury Hotel near the Airport . . . Park, Sleep, Depart

Come together for business or vacation at the conveniently located Hyatt Regency Pittsburgh International Airport - the only hotel connected to the Pittsburgh International Airport terminal. This luxury hotel at Pittsburgh airport gives travelers an exceptional place to relax, work, dine, meet, connect and explore the city. Guests can walk from their gate to the infinite comfort of beautifully designed accommodations and enjoy a restful nights’ sleep in a luxurious Grand Bed™.

Clients can streamline meetings and conferences in our 20,000 square feet of state-of-the-art event space, including private board rooms and the largest ballroom at the airport. Guests will enjoy delicious cuisine or cocktails at the Olive Press, or enhance your event with creative catering. They can take advantage of our Pittsburgh hotels’ deluxe amenities, including a 24/7 StayFit™ gym, glass enclosed indoor pool, 24 hour business center, and free shuttle service to local businesses, shops, restaurants and attractions.

We invite guests to discover for themselves the benefits of choosing our stylish, contemporary Pittsburgh, PA hotel for everything to do in the Steel City.

Why Join Hyatt?

Find Your Place at Hyatt

Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

Each of the unique 14 brands within the Hyatt portfolio offers a distinct interpretation of our foundational purpose: to deliver personalized care and unforgettable experiences.

Fortune Magazine has included Hyatt on its list of the “100 Best Workplaces for Diversity”! We’re honored to be recognized among industry leaders who are doing the most to create inclusive cultures.