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Front Desk Supervisor

posted September 13, 2019

DoubleTree by Hilton Hotel Los Angeles - Norwalk
Norwalk, CA
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676542 l

About This Job

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Desk Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

*Scheduled days and times may vary based on hotel business need. Prefer candidates who can work both a schedule from 2:00pm - 10:30pm and 6:00pm - 2:00am.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

DoubleTree by Hilton Hotel Los Angeles - Norwalk

13111 Sycamore Drive
Norwalk, CA 90650

(562) 863-5555

171 Room Hotel

doubletree3.hilton.com

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At A Glance

Welcome to DoubleTree by Hilton Hotel Los Angeles - Norwalk, conveniently located off the I-5 between L.A. and Orange County. Only 20 miles from Los Angeles International Airport (LAX), this Norwalk, CA hotel is also close to downtown L.A. and the Anaheim Convention Center. Stay in comfortable surroundings within easy reach of Southern California landmarks including Disneyland® Resort, Universal Studios Hollywood and Knott’s Berry Farm.

Decorated in a relaxed, contemporary California style, the hotel contains many sophisticated areas to relax, dine and gather. Our friendly staff greats guests with a signature DoubleTree Chocolate Chip Cookie.

Visitors will feel at home in the modern, stylish accommodations. From guest rooms to suites and executive rooms, each features a comfortable Sweet Dreams® bed, TV and WiFi. We also offer superior suites for extra space and a comfortable living area.

Our attentive and experienced concierge staff is here to help. Guests can swim in the sunlight at the outdoor pool or soak in the whirlpool or work out in the 24-hour fitness center. Afterwards we invite our guests to dine afterwards at the stylish Sonoma Grill restaurant. 

  • Located close to L.A., Orange County and local businesses
  • Largest ballroom in the area, 7,000 square feet for meetings and events
  • On-site dining at Sonoma Grill restaurant and Vine Lounge
  • Easy access to all major freeways