Search 17,949 current hospitality jobs

General Manager - Dual Properties

posted September 14, 2019

Hilton Garden Inn Irvine East/Lake Forest
Foothill Ranch, CA
Apply
654006 l

About This Job

Description

General Manager - Dual Properties Hampton Inn & Hilton Garden Inn - Lake Forest, California

The Hampton Inn and Hilton Garden Inn are beautiful properties, enjoying a great location and demonstrated success in delivering superior hospitality.  This opportunity to lead teams in two state-of-the art properties is perfect for a sucessful hospitality manager ready to join an award-winning organization, delivering great resulsts as part of a rapidly growing company.

The state-of-the-art properties enjoy great visibility and close proximity to local demand generators. The General Manager will lead an experienced staff and an engaged hotel team in providing hospitality to guests in a clean, safe, and properly maintained hotel. The GM operates the two hotels as  profitable enterprises, leading the staff as manager, coach and trainer in the proper execution of Front Desk, Housekeeping, Laundry, Facility and Guest Service standards. The GM will lead the teams to accomplish financial and operational results, communicating feedback, evaluating performance, and training the team in successful operation of the hotels.

The OTO General Manager:

  • Leads the property in generation of revenue through sales and marketing efforts at the property level and in coordination with company and external brand resources, participating in sales calls and site visits in a revenue leadership role
  • Maintains strong knowledge of and relationships in the local market, including demand generators, competitor strategies, and community impact opportunities. Manages relationships with hotel vendors, negotiating service agreements as appropriate
  • Reviews financial reports and statements to understand property’s performance versus budget and expenses. Works to determine areas of concern and develops strategies to improve performance
  • Coaches and supports hotel team to effectively manage occupancy and rates, wages and controllable expenses. Strives accomplish financial goals simultaneously with superior guest and team member satisfaction.
  • Manages costs within the hotel, including supplies, utilities, labor expenses to within budgeted parameters, combining with sales/revenue acumen to deliver an efficient and profitable operation.
  • Hires team members who demonstrate strong functional expertise, creativity and leadership to meet the business needs of the operation.
  • Supports the team’s skill proficiency and professional development through appropriate training and feedback. Ensures service, technical skills and other training occurs throughout the property to support successful daily operations.
  • Establishes and maintains open, collaborative relationships with direct reports and team members; Fosters team member commitment to providing exceptional service
  • Demonstrates and communicates drivers of guest satisfaction; ensures core elements of service strategy are in place to produce the desired results
  • Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction
  • Analyzes any service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results
  • Ensures that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
  • Inspires and motivates teams to achieve operational excellence; Makes key decisions, removes obstacles to success, and ensures adequate resources are available to achieve business results
  • Creates a synergistic team and work environment that consistently delivers positive results and continuously strives to improve these results
  • Ensures property is a safe and secure facility for guests and team members

Requirements

  • At least five years of progressive hotel Management experience with proven success in leadership of teams
  • LA metro area experience strongly preferred
  • Proven success in guest service results
  • Excellent communication skills to convey information and ideas clearly, both oral and written, as well as effective listening skills to understand issues and work toward problem resolution
  • Intellectual ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need
  • Financial acumen required to work with and understand financial information and data, and basic mathematical functions
  • Drive for Results demonstrated through successful performance in prior leadership positions
  • Action Orientation to work efficiently and effectively toward property revenue and operational objectives. Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Time Management skills to meet commitments across multiple departments and roles
  • Customer Focus to consistently deliver optimal employee and customer satisfaction for the hotel
  • Valid driver’s license for hotel’s location
  • Bachelor's degree preferred
Apply

About This Employer

Hilton Garden Inn Irvine East/Lake Forest

27082 Towne Centre Drive
Foothill Ranch, CA 92610

(949) 859-4000


 

  • 2017 TripAdvisor Certificate of Excellence award winner
  • Complimentary parking, in-room WiFi, Keurig coffeemakers, microwaves and refrigerators
  • Heated outdoor pool and whirlpool; restaurant and lounge with beer, wine and cocktails
  • Over 1,550 sq. ft. of meeting space for up to 100 people, catering services
  • Convenient location, minutes from popular OC beaches, UC Irvine, and Marguerite Aquatic Center
  • Easy driving access to major airports: SNA, ONT, LGB, LAX

 

Relax at this Lake Forest Hotel near Irvine, CA

Hilton Garden Inn Irvine East/Lake Forest offers an ideal location in the heart of South Orange County in the Foothill Ranch area. Surrounded by the Saddleback Mountains, our Lake Forest hotel is minutes from Mission Viejo, the Irvine Spectrum and Rancho Santa Margarita.

Wake up to a cooked-to-order breakfast in the Garden Grille and the evening enjoy dinner or room service. Our lobby bar also offers the perfect spot to unwind with a drink and cozy up by the fireplace.

Each guest room at this hotel in Lake Forest offers an HDTV with premium channels, comfortable plush bedding and a Keurig coffeemaker. Catch up with work at the desk with free WiFi access or head to the fitness center for a workout. We also offer a heated outdoor pool and whirlpool.

Business travelers will appreciate our flexible meeting rooms and 24-hour business center, as well as free WiFi throughout the hotel. The Pavilion Pantry is open 24-hours, offering a range of snacks and ready-made meals for your convenience.