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Front Desk Clerk Part-Time

posted September 14, 2019

Residence Inn Arlington Rosslyn
Arlington, VA
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About This Job

Donohoe Hospitality Services is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.

Position Summary:

Front desk clerks assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services.

Essential Functions:

  1. Check guests in and out of the hotel according to hotel and/or brand standards.
  2. Inform guests about the hotel’s facilities, policies and procedures. Provide tourist information to guests.
  3. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
  4. Take, modify and cancel guestroom reservations.
  5. Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
  6. Perform cashier duties, cash traveler’s’ checks. Post phone charges and other miscellaneous charges to guest accounts.
  7. Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
  8. Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
  9. Maintain cleanliness of Front Office area.

Additional Responsibilities:

  • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
  • Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and Abilities:

  • Good communication and interpersonal skills.
  • Ability to stand for extended periods of time.
  • Ability to work in a fast paced environment.
  • Ability to maintain control and composure in difficult situations and exhibit good judgement.
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About This Employer

Residence Inn Arlington Rosslyn

1651 North Oak Street
Arlington, VA 22209

(703) 812-8400

176 Room Extended Stay

www.marriott.com

Our Hotel

The Residence Inn Rosslyn is full of possibilities. Conveniently located to the Foreign Service Institute(FSI), State Department Building, Arlington National Cemetery, Corporate Executive Board, Reagan National Airport and Dulles International Airport, just to name a few. Make the most of your stay, whether you’re traveling to Arlington for business or pleasure, short or long term our spacious and smartly designed suites with fully equipped kitchens provide space to work, live and relax. The Rosslyn Metro Station (access point to the Blue, Orange and Silver lines) is foot steps away from the hotel providing easy access to Downtown Washington, DC, Georgetown University, the Pentagon, Smithsonian’s Museums, Tyson's Corner and so much more. To help stay within your budget we offer complimentary internet access, hot breakfast each morning, evening socials 3 nights per week, 24 hour fitness and business center. Allow us to cater to your event.