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Night Audit

posted October 17, 2019

Hampton Inn Champaign/Urbana
Urbana, IL
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671856 l

About This Job

Overview

The Hampton Inn by Hilton Champaign / Urbana is currently looking for a hardworking, energetic and passionate person to fill the following position in our Guest Service Department.

  • Night Audit

The Night Auditor will serve as ambassador to the hotel handling all check-in and check-outs, answering incoming calls while upholding Guest Service Standards. Functions will also include nightly accounting and working as a "Runner" for housekeeping needs during the midnight shift. He/She will compute, classify, and record numerical data to keep financial records complete.  The Night Auditor will perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records.  This position may also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge of, or where to access to following information: a) all hotel features/services, hours of operation. b) all room types, numbers, layout, decor, appointments and location. c) all room rates, special packages and promotions. d) daily house count and expected arrivals/departures. e) room availability status for any given day. f) scheduled daily group activities.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Pick up, count and maintain bank. Secure bank at all times.
  • Read the log book daily, and record all pertinent information in the log book.
  • Process currency exchange and payments to guest accounts.
  • Process adjustments, rebates, paid outs and credits as required.
  • Operate P.M.S. (Property Management System) and maintain security of system.
  • Verifies and makes corrections to the Room Rate Report.
  • Post and audit Banquet charges. 
  • Adjust outside Vendor activity.
  • Reconcile telephone calls and miscellaneous accounts.
  • Backup computer system files.
  • Verifies that all checks are closed, and closes and logs any open check in the P.O.S. (Point of Sale) system.
  • Prints Food & Beverage end of day reports.
  • Audit Food & Beverage cashiers work and correct discrepancies.
  • Audit Rooms Cashiers work and correct discrepancies.
  • Audit all miscellaneous charges. (Banquets, Bars etc.)
  • Verifies package postings on house accounts.
  • Input all sales figures into the P.M.S. and balance all accounts (Property Management System).
  • Run Room & Tax verifying that all room rates posted.
  • Verify Cashiers Report to drop log and paperwork.
  • Record room statistics.
  • Close P.O.S. after all work is balanced.
  • Run end of day program and close day.
  • Check that interfaces are up and running.
  • Run daily Flash Reports and distribute accordingly.
  • Run morning reports and backup reports and distribute accordingly.
  • Print express check out folios and distribute.
  • Sign out and brief relief.
  • Review Night Audit checklist and verify that all work has been completed.
  • Restock all printers.
  • Fill out and deposit payment and corresponding checks.
  • Review status of assignments and any follow-up action with on-coming Supervisor.
  • Document maintenance needs on work orders and submit to Manager/Supervisor.
  • Attend monthly department meetings and training sessions as necessary.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED)
  • One year previous experience in a similar position in a hotel preferred.
  • Previous Customer Service Experience Required. 
  • Must be able to work the overnight shift 11pm -7am.
  • Basic computer skills required.
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About This Employer

Hampton Inn Champaign/Urbana

1200 West University Avenue
Urbana, IL 61801

(217) 337-1100

130 Room Hotel

hamptoninn3.hilton.com

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Your home away from home in Champaign-Urbana

Hampton Inn Champaign/Urbana is conveniently located in downtown Urbana, Illinois across the street from the University of Illinois at Urbana-Champaign campus.

Champaign and Urbana are vibrant college towns offering a wide variety of entertainment and dining options. Within a mile of our hotel in Champaign, IL, you'll find some of the area’s most popular destinations. Discover the special events and programs offered at Crystal Lake Park. Attend a performance at Krannert Performing Arts Center or view the work of over 70 professional artists at Cinema Gallery. Take the Historic Main Street Walking Tour or visit the downtown farmer's market.

Window shop at Market Place Mall, featuring 100 stores and restaurants. Learn more about the history of aviation at the Chanute Air Museum. While you’re in town, practice your swing at Stone Creek Golf Course.

Start each day with Hampton’s free hot breakfast. Plan your day’s activities using free WiFi access in your room or in our 24-hour business center. After a day of sightseeing or school activities, relax in your clean and fresh Hampton bed®.