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Front Desk Clerk

posted October 14, 2019

Residence Inn Arlington Courthouse
Arlington, VA
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About This Job

Donohoe Hospitality Services is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.

Position Summary:

Front desk clerks assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services.

Essential Functions:

  1. Check guests in and out of the hotel according to hotel and/or brand standards.
  2. Inform guests about the hotel’s facilities, policies and procedures. Provide tourist information to guests.
  3. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
  4. Take, modify and cancel guestroom reservations.
  5. Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
  6. Perform cashier duties, cash traveler’s’ checks. Post phone charges and other miscellaneous charges to guest accounts.
  7. Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
  8. Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
  9. Maintain cleanliness of Front Office area.

Additional Responsibilities:

  • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
  • Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and Abilities:

  • Good communication and interpersonal skills.
  • Ability to stand for extended periods of time.
  • Ability to work in a fast paced environment.
  • Ability to maintain control and composure in difficult situations and exhibit good judgement.
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About This Employer

Residence Inn Arlington Courthouse

1401 North Adams Street
Arlington, VA 22201

(703) 312-2100

175 Room Extended Stay

www.marriott.com

Our Hotel

While residing at the new, eco-friendly Residence Inn Arlington Courthouse, you will enjoy all of the comforts of home. Meeting Arlington County LEED requirements, the Residence Inn Arlington Courthouse is a leader in green practices and awareness. Ideally located in the Courthouse Village, restaurants, shopping, entertainment and recreational facilities are all only a short walk away. The Courthouse Metro stop is only steps from our door, making traveling anywhere in the Washington DC area a breeze. All 176 suites feature fully equipped kitchens, complimentary wired and wireless internet access, and 37" flat screen televisions. Our beautifully appointed and spacious Studio, One Bedroom and Two Bedroom Suites offer more room to relax and unwind. Other features include an indoor pool and whirlpool, a workout facility with state-of-the-art cardio equipment, and guest laundry facilities. We look forward to making your stay in Arlington relaxing, exciting and a time that is memorable.