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General Manager

posted September 14, 2019

Residence Inn Portsmouth Downtown/Waterfront
Portsmouth, NH
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601339 l

About This Job

Job Description

We are seeking an accomplished and passionate General Manager to lead our team! The ideal candidate will have a hands-on, dynamic leadership approach and posses a strong hotel operations background.

Responsibilities will include day to day hotel operations, associate development, quality assurance, and active participation in the sales and marketing efforts. We are looking for self-starters with a proven track record of providing exceptional guest service satisfaction, meeting budgets, a strong working knowledge of P&L statements, and cost/inventory controls.

RESPONSIBILITIES:

  • Recruit, interview and hire associates for assigned hotel(s)/Meet regularly with Human resources to review staffing, morale and any disciplinary situations/investigations
  • Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards
  • Adhere to all Colwen and brand standards
  • Compliance with Federal & State Labor laws
  • Ongoing review of staff to ensure adherence to established policies and procedures
  • Conduct monthly reward and recognition meeting /celebrate hotel and associate achievements
  • Establish and maintain open collaborative relationships with direct reports, team members and partner General Managers
  • Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
  • Oversight of Sales, and Marketing, Food and Beverage, Front office and Guest services
  • Oversight of housekeeping and engineer functions
  • Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
  • Identify areas of concern and develop strategies to improve performance
  • Recognize service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
  • Participate in sales and marketing process as well as ongoing community involvement
  • Maintain a strong knowledge of local market (e.g.: demand generators, competitor strategy and community impact/involvement opportunities)
  • Active participation in budgeting and forecasting to maximize hotel revenue and profits
  • Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll
  • Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
  • Participate in revenue management calls, sales calls and owner meetings
  • Balance cost controls with exceptional customer service and associate satisfaction
  • Manage vendor relationships and negotiate service agreements

Qualifications

  • 3+ years minimum as Hotel General Manager
  • Familiar with common computer software programs
  • Ability to influence and drive profitability and REVPAR
  • Demonstrated passion and sense of urgency in the achievement of results
  • Willingness and ability to train and develop future leaders
  • Excellent time management skills, strong leader of people
  • Attention to detail and highly organized
  • Must be self-motivated and results oriented
  • Creative problem solving skills

Additional Information

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth 
  • Warm and supportive work environment 
  • Competitive Wages 
  • Medical, Dental and Vision Insurance 
  • Company-funded Health Reimbursement Account 
  • Flex Spending Account 
  • Voluntary Life Insurance 
  • Short Term and Long Term Disability
  • 401(k) retirement plan with Employer Match after one year of employment 
  • Paid Time off Programs 
  • Holiday Pay 
  • Jury Duty Leave and Bereavement Leave
  • Hotel Discounts

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

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About This Employer

Residence Inn Portsmouth Downtown/Waterfront

100 Deer Street
Portsmouth, NH 03801

(603) 422-9200

128 Room Hotel

www.marriott.com

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About Colwen Hotels

Are you interested in joining one of the largest and fastest growing hotel companies in the Northeast United States?  Do you want to join an organization that recognizes your contributions and hard work? Do you want to be part of a company where you have the ability to develop and grow your career? If so, then look no further than Colwen Hotels!

At Colwen Hotels, we are on the lookout to engage the best and brightest hospitality professionals in the industry to join our incredibly service-driven and focused team. Our award-winning properties are made up of passionate, dedicated and energetic individuals who provide exceptional service to both our guests and their fellow associates. We approach each and every day with a “can do” attitude and what we like to call “stick-to-itiveness” that provides a level of service that creates memorable experiences for our guests. Equally as important, Colwen Hotels is committed to sustainability, responsibility and stewardship in the communities where we work and grow.

Colwen Hotels is part of a fully integrated organization that designs, builds, owns and manages branded and independent hotels in markets across the Northeast. With more than twenty operating hotels and nearly twenty more in various stages of construction and development, it is a very exciting time to join our team!

About the hotel

Residence Inn Portsmouth Downtown/Waterfront is located in the heart of Downtown Portsmouth and lies adjacent to Portsmouth Harbor Events & Conference Center.  Our all-suite, extended stay hotel is pet-friendly, offering such amenities as a heated indoor pool, fitness center, on-site bar featuring lighter fare, evening socials and complimentary hot breakfast. This Downtown Seacoast Hotel allows for easy access to NH & ME beaches, the University of New Hampshire and Kittery Shopping Outlets, as well as major area corporations. 

A great place to work and play!